Director of Emergency Services

Job Description

Job Description

Director of Emergency Services | Asheville, NC

Employment Type: Full-Time

Schedule: Days | No Weekends

Compensation: $150,000 – $184,745 annually (based on experience)

Annual Incentive Bonus: Up to 17.5%

Relocation Assistance: Available on a Case-by-Case Basis

A nationally recognized Level I Trauma Center in Western North Carolina is seeking an experienced Director of Emergency Services to lead operations within a high-volume Emergency Department.

This executive leadership role oversees clinical quality, patient safety, regulatory compliance, operational performance, physician collaboration, employee engagement, and financial stewardship across a complex emergency services environment. The ideal candidate brings proven leadership experience in a large-volume Emergency Department and a demonstrated track record of improving quality outcomes, patient satisfaction, throughput, and operational performance.

• Provide strategic, operational, and clinical leadership for Emergency Services
• Lead quality, patient safety, regulatory compliance, and performance improvement initiatives
• Ensure delivery of high-quality, patient-centered care while maintaining adherence to evidence-based practices
• Oversee patient throughput, admission and discharge coordination, and departmental efficiency
• Develop and implement policies, procedures, and operational strategies that support organizational goals
• Collaborate with physicians, nursing leadership, and interdisciplinary teams to improve clinical outcomes and service delivery
• Monitor departmental performance metrics and implement action plans to drive continuous improvement
• Lead employee engagement, retention, succession planning, and leadership development initiatives
• Manage departmental budgets, staffing plans, labor productivity, and resource utilization
• Ensure compliance with accreditation, regulatory, and trauma program standards
• Support growth initiatives, service line expansion, and strategic planning efforts
• Foster a culture of accountability, transparency, collaboration, and operational excellence

• Bachelor of Science in Nursing (BSN)
• Active RN license
• Minimum 5 years of Emergency Services experience
• Minimum 3 years of acute care leadership experience
• Experience leading operations within a Level I or Level II Trauma Center
• Strong knowledge of regulatory compliance, accreditation standards, and emergency department operations
• Demonstrated experience managing budgets, staffing, quality initiatives, and operational performance

• Master's degree in Nursing, Healthcare Administration, Business Administration, or related field
• Experience leading large-volume Emergency Departments
• Experience in a unionized healthcare environment
• Track record of improving patient satisfaction, quality outcomes, and operational metrics
• Experience managing multidisciplinary teams in complex healthcare organizations

• Competitive executive compensation package
• Annual incentive bonus opportunity up to 17.5%
• Relocation assistance available
• Medical, dental, and vision insurance
• Retirement savings plan with employer contribution
• Paid Time Off (PTO)
• Leadership development and executive education opportunities
• Tuition assistance and professional development support
• Life and disability insurance
• Employee wellness programs

This opportunity is ideal for an emergency services leader who:

• Has successful leadership experience within a Level I or Level II Trauma Center
• Understands regulatory compliance and accreditation requirements
• Demonstrates strong operational, financial, and quality management expertise
• Excels at building collaborative relationships with physicians and interdisciplinary teams
• Has a proven record of improving throughput, patient satisfaction, and clinical outcomes
• Develops and mentors high-performing leadership teams
• Uses data-driven decision-making to achieve measurable results

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