Sales Support Manager

Benefits: 401(k) Bonus based on performance Competitive salary Health insurance Paid time off You will lead a team of Global Sales Support Representatives responsible for the entry and accuracy of sales orders and Customer follow-up, in support of the achievement of internal financial goals, and to ensure our customers receive top notch customer service. Essential Duties and Responsibilities: Responsible for training and cross-training of team. Monitor daily activities to ensure that accuracy, customer service and quality of work standards are being maintained. Contribute to the development of processes and procedures that will improve accuracy and responsiveness. Support the team as needed with order entry, customer follow-up, etc. Troubleshoot and resolve workflow or systems issues. Develop, manage, and maintain tools to manage key metrics, and understand drivers and impact of changes. Prepare weekly and monthly reports highlighting key performance metrics. Lead the Global Sales Support team on continuous improvement projects, collaborating with other departments when needed. Minimum Educational Qualifications & Experience: Minimum of 5 years' experience in Sales Operations/Support and Customer Service, preferably in the electronic component industry. Minimum of 2 years' experience in managing others or leading teams or team projects. Compensation: $25.00 - $30.00 per hour Experience the Difference with Express in Alpharetta, GA Our Express Employment Professionals Office in Alpharetta, Georgia is a locally owned and operated full-service staffing agency that offers staffing opportunities throughout the Forsyth County area. Along with that, we also work to provide workforce solutions to the top local Employers in the community. We strive to exceed expectations by pairing the staffing services we offer to companies in our community with talented Job Seekers who are the lookout for quality employment. We recruit our candidates in our community when we can, which has proven excellent turnout, consistent attendance records and high conversions from temporary to full-time employment offered to our Associates. Express Associates have a wide assortment of job opportunities in Alpharetta, Norcross, Cumming, Duluth, Sugar Creek, Buford, Johns Creek, and Suwanee, Georgia Our team at Express Alpharetta is committed to recruiting, screening and placing only the most skilled candidates in our area. Combining our international headquarters with our local recruitment efforts, it's easy to see the value of our competitive advantage! We are proud to be the premier employment agency in Alpharetta that helps local businesses meet their staffing needs and goals.