Desktop Support Specialist

Job Description

Job Description

Description

Summary/Objective The IT Support Specialist is responsible for supporting, monitoring, and repairing our hardware and software systems. This role is required to diagnose and repair problems, implement patches and upgrades, manage data security, and ensure that our systems are optimized and run efficiently. Essential Functions • Install and configure computer hardware, software, peripherals, and related IT systems. • Diagnose and troubleshoot hardware, software, network, and connectivity issues; resolve or escalate issues as appropriate. • Perform routine maintenance, updates, patching, firmware upgrades, and replacement of outdated equipment. • Monitor and support security systems; install approved updates and follow established data security and access-control procedures. • Provide timely technical support to employees and resolve day-to-day technical issues. • Document incidents, resolutions, maintenance activities, and technical procedures. • Create user-facing technical documentation and provide training on new systems, software, and equipment. • Research technical solutions; coordinate implementation, testing, documentation, and user support. • Manage and maintain company cellular devices and plans and coordinate with service providers as needed. • Manage and maintain physical access-control systems and user access as assigned. • Coordinate IT onboarding and offboarding, including equipment setup and collection and provisioning or deprovisioning of system, cellular, and access-control accounts.

Skills

Desktop, Support, Troubleshooting, Customer service, Active directory, Help desk, Help desk support, Windows, Hardware, Technical support, Service desk, Deployment, Office 365, Phone support, Application support, Printers, Ticketing system, O365, Password reset, Imaging, Windows 10, Microsoft office, Outlook, Mobile device, Hardware support, Hardware/software, Desktop hardware, Customer support, Sccm, firmware, data security, patch management

Top Skills Details

Desktop,Support,Troubleshooting,Customer service,Active directory,Help desk,Help desk support,Windows,Hardware,Technical support,Service desk,Deployment,Office 365,Phone support,Application support,Printers,Ticketing system,O365,Password reset,Imaging

Additional Skills & Qualifications

Experience/Training/Education • Bachelor's degree in computer science, information technology, or a related field, or an equivalent combination of education, training, and relevant experience. • Minimum of 1 year of experience in IT support, desktop support, computer repair, or a similar technical support role. • Current Microsoft, CompTIA, or equivalent industry-recognized IT certification preferred. • Hands-on experience supporting Windows and macOS environments and troubleshooting desktop hardware, software, and network or connectivity issues. Knowledge/Skills/Abilities • Strong troubleshooting, diagnostic, and problem-solving skills across hardware, software, network, connectivity, and system issues. • Working knowledge of Windows and macOS environments, desktops, cloud-based systems, networks, servers, security tools, and routine system maintenance. • Proficiency with system updates, patching, firmware upgrades, performance tuning, debugging, testing, and routine hardware setup and maintenance. • Strong written and verbal communication and customer-service skills, with the ability to explain technical information clearly to users with varying levels of technical knowledge. • Strong organization, attention to detail, documentation, and time-management skills, with the ability to prioritize multiple requests and changing technical needs. • Ability to work independently and collaboratively with employees, vendors, and service providers; demonstrates initiative, sound judgment, follow-through, and adaptability. • Ability to follow established policies and procedures, identify practical process improvements, and implement approved solutions. • High level of discretion, integrity, and security awareness when handling confidential information, system access, and company data.

Experience Level

Entry Level

Job Type & Location

This is a Contract to Hire position based out of New Orleans, LA.

Pay and Benefits

The pay range for this position is $22.00 - $26.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in New Orleans,LA.

Application Deadline

This position is anticipated to close on Aug 28, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.