Account Manager at Absorb United States

"I love the collaborative environment at Absorb! As an Account Manager, I get the opportunity to work with great folks and I’m proud to be a part of the team. Absorb has an awesome culture that values positivity, uniqueness, and collaboration from every department. There is a commitment to innovation and growth that allows us to overcome challenges and learn new skills. The work we do makes a real difference and honored to partner with my clients to achieve our shared success." — Tommy Rowan, Account Manager As an Account Manager, you'll drive revenue growth by helping customers expand their use of Absorb, uncovering upsell and cross‑sell opportunities. Success in this role requires a deep understanding of each client’s business to align Absorb solutions with their goals. The ideal candidate is a natural relationship builder with a passion for sales, proactive problem‑solving skills, and strong communication and presentation abilities. Quotas focus on net retention within the assigned book of business. What you’ll do: Increase the net dollar retention of your book of business through upsells and cross sells Negotiate client contract renewals with a focus on increased Annual Recurring Revenue and long‑term relationships Generate and close new for opportunities for ‘land and expand’ within assigned accounts Generate proposals and other client‑facing documentation to assist your sales process Identify and develop meaningful client relationships Accurately manage and report your sales pipeline monthly and quarterly Thoroughly understand Absorb subscription models to effectively answer client questions Participate in team meetings and projects to improve sales processes & sales output Develop strong internal relationships to support client lifecycle Keep up to date with latest product releases and training seminars to ensure thorough product knowledge What you’ll bring: Post‑secondary degree (preferably in business or a related field) Proven ability to manage client relationships (including upselling) with a minimum 3 years of experience Very strong time management and organizational skills Very strong verbal and written communication skills Outgoing and personable nature with a sales‑driven attitude, strong team player Ability to thrive in a dynamic, fast‑paced environment that changes constantly Additional preferred qualifications: SaaS (or Technology) sales experience Experience working with a global client base Strong MS Office skills – primarily Excel and PowerPoint Fluency in additional languages Experience working with industry tools such as Salesforce Technologies we use: AbsorbLMS, Salesforce, Gong, Gainsight, Zendesk, Calendly, Zoom, Teams, Adobe Acrobat Are you ready to become an Absorber? What we offer: Fully remote‑first work with flexible work arrangements Comprehensive Health and Wellness Benefits including retirement savings programs, eligibility for two different bonus plans, generous time off, comprehensive medical and dental benefits based on your country of location New Hire Equipment Allowance and monthly Flex Allowance to support your success Endless opportunity for career growth and internal mobility Employee‑driven DE&I programs Games room, meditation & yoga space, state‑of‑the‑art workplace for Absorbers in our Calgary office Absorb is proud to be an equal opportunity employer, we celebrate diversity and are committed to creating a safe and inclusive environment for all our people. All employment decisions are based on business needs, job requirements and individual qualifications. In the event a current Absorb employee would like to apply for this role they will inform their supervisor prior to submitting their application. Successful candidates for this position will be subject to pre‑employment background screening, including a criminal record check and must be able to show proof of legal eligibility to work in the country they have applied to without sponsorship. #J-18808-Ljbffr Itlearn360