Client Operations & Marketing Specialist

Job Description

Job Description

Client Operations & Marketing Specialist

Location: Remote (Massachusetts Residents Only)
Job Type: Part-Time (Flexible Schedule with Growth Potential to Full-Time)
Compensation: $30–$35/hour, depending on experience

About Triumph HR

Triumph HR partners with growing organizations as their outsourced HR team, providing strategic HR guidance while handling the day-to-day work that helps businesses thrive. We're in an exciting stage of growth and intentionally building a small, high-performing team that's passionate about helping businesses and each other succeed.

We're looking for a Client Operations & Marketing Specialist who loves variety, thrives behind the scenes, and enjoys making businesses run more efficiently. This role works closely with the Founder & CEO and HR Strategy Associate, supporting operations, marketing, business development, client success, and special projects. If you're highly organized, proactive, tech-savvy, and enjoy wearing multiple hats, this is an excellent opportunity to make a meaningful impact while growing alongside the company.

Position Summary

The Client Operations & Marketing Specialist is responsible for supporting Triumph HR's day-to-day operations, marketing initiatives, client experience, and internal business processes. This position blends operations, project coordination, executive support, marketing, business development, and process improvement into one dynamic role. The ideal candidate is a self-starter who enjoys solving problems, improving processes, leveraging AI technology, and supporting a growing business.

Key Responsibilities Operations & Business Support

• Partner with the Founder & CEO and HR Strategy Associate to prioritize work and execute business initiatives.

• Prepare Statements of Work (SOWs), proposals, and client engagement documents.

• Set up new clients within internal systems including Bonsai, SharePoint, and Microsoft 365.

• Coordinate recurring operational workflows and monitor project progress.

• Maintain organized documentation, files, and internal resources.

• Identify, implement, and improve business processes, workflows, and automations to support company growth.

Client & Team Support

• Assist consultants with client deliverables, onboarding and offboarding activities, presentations, and HR-related projects.

• Support internal initiatives and cross-functional business projects.

• Anticipate business needs and proactively solve problems while providing operational support.

Marketing & Brand Management

• Create first drafts of social media content, presentations, flyers, newsletters, and other marketing materials.

• Support website updates and marketing campaigns.

• Coordinate speaking engagements, conferences, sponsorships, networking events, and client appreciation events.

• Ensure all client-facing materials align with Triumph HR's professional brand.

Business Development

• Maintain CRM records and sales pipeline activity.

• Assist with proposal development and referral partner follow-up.

• Support business development initiatives and client relationship management.

• Prepare reports, dashboards, KPIs, and utilization metrics to support leadership decision-making.

Process Improvement & Technology

• Utilize AI tools such as ChatGPT, Claude, and emerging technologies to improve efficiency and productivity.

• Research and recommend new technology solutions and workflow improvements.

• Continuously identify opportunities to simplify, automate, and optimize business operations.

Qualifications Required

• 2+ years of experience in business operations, marketing, project coordination, executive support, HR, or a similar fast-paced environment.

• Experience creating marketing content including social media posts, email campaigns, presentations, flyers, and branded materials.

• Highly proficient in Canva.

• Experience using AI tools such as ChatGPT, Claude, or similar technologies to improve workflows and productivity.

• Excellent organizational and project management skills.

• Strong written and verbal communication skills.

• Ability to prioritize multiple projects while working independently.

• Self-starter with strong problem-solving skills and attention to detail.

• Comfortable working in a fast-paced, entrepreneurial environment.

Preferred

• Experience coordinating conferences, networking events, workshops, speaking engagements, or client appreciation events.

• Experience working in consulting, professional services, HR, or a small business environment.

• Experience supporting business development and CRM management.

• Comfortable learning new technology and evaluating business software.

Why Join Triumph HR?

• Flexible part-time schedule with growth potential into a full-time role.

• Competitive hourly compensation of $30–$35/hour.

• Opportunity to work directly alongside the Founder & CEO.

• Exposure to operations, marketing, HR, business development, technology, and strategic projects.

• Collaborative, entrepreneurial, and supportive work environment.

• Opportunity to help shape and grow a rapidly expanding business.

• Continuous opportunities for learning, development, and career growth.

Apply Today

If you're energized by variety, enjoy improving processes, love marketing and operations, and want to help build a growing business, we'd love to hear from you.

Please submit your resume along with a brief introduction explaining what interests you about joining Triumph HR.