Administrative Radiology Scheduling Specialist

Administrative Radiology Scheduling Specialist

North English, IA $34,499 - $46,099 a year

Full Time

Join a dynamic healthcare team as an Administrative Radiology Scheduling Specialist, where you will play a crucial role in coordinating diagnostic imaging services across a regional healthcare network in the Midwest. This position involves managing patient appointments, facilitating communication between patients and radiology staff, and ensuring smooth administrative workflows.

Key Responsibilities

• Schedule and confirm patient appointments for various radiological exams including X-ray, CT, and MRI.
• Welcome patients, families, and caregivers with a friendly and professional demeanor, answering inquiries with empathy.
• Coordinate imaging procedures efficiently to optimize daily workflow and reduce patient wait times.
• Assist patients and caregivers with paperwork such as medical history, medication lists, and insurance documentation.
• Verify insurance coverage and obtain necessary authorizations to support billing and claims submission.
• Provide clear instructions regarding exam preparation and follow-up care.
• Maintain compliance with HIPAA and safety protocols while supporting inventory management and supply ordering.
• Develop strong rapport with referring healthcare providers and collaborate with radiologists, technologists, and nursing staff.
• Adapt to changing schedules and provide appointment reminders to patients.
• Assist with patient wayfinding and transportation as needed, maintaining a positive, service-oriented approach.
• Support orientation of new staff, volunteers, and students, and contribute to maintaining a clean and efficient department environment.

Education and Experience

• High school diploma or GED required.
• Preferred: Two years of experience in a medical office or radiology setting.

Requirements

• Familiarity with medical terminology, insurance processes, radiology information systems (RIS), and electronic health records (EHR).
• Proficiency in Microsoft Word, Excel, Windows, and Outlook.
• Strong organizational skills with the ability to prioritize and work independently.
• Effective written and oral communication skills, with the ability to present information clearly to patients, families, and healthcare staff.
• Flexibility, resourcefulness, and a commitment to continuous learning and improvement.
• Attention to detail and accuracy in all tasks.
• Ability to relate positively and professionally with others in a fast-paced environment.