Collections Specialist

Collections Specialist

We are seeking a detail-oriented and results-driven Collections Specialist to join a growing finance team in Peachtree Corners. This role is responsible for managing customer accounts, reducing outstanding balances, and supporting overall cash flow through effective collections strategies. The ideal candidate will balance strong follow-up skills with a professional, customer-focused approach.

Key Responsibilities:

• Manage a portfolio of accounts to ensure timely collection of outstanding invoices
• Conduct outbound collection calls and email follow-ups regarding overdue balances
• Negotiate payment arrangements while maintaining strong client relationships
• Monitor aging reports and proactively identify high-risk or delinquent accounts
• Perform account reconciliations and resolve discrepancies between invoices and payments
• Research and resolve billing and payment issues in collaboration with internal teams
• Maintain accurate documentation of collection activity, communications, and payment statuses
• Prepare reports on collection progress, aging, and account status for leadership review
• Support cash application, credit holds/releases, and general AR functions as needed

Qualifications:

• 25+ years of experience in collections, accounts receivable, or a related field
• Strong understanding of AR processes and collections strategies
• Proficiency with accounting/ERP systems (e.g., SAP, NetSuite, Oracle, QuickBooks)
• Intermediate Microsoft Excel skills (pivot tables, VLOOKUPs preferred)
• Excellent verbal and written communication skills with a customer-first mindset
• Strong problem-solving skills and attention to detail
• Ability to prioritize tasks and work effectively in a fast-paced environment

Preferred Qualifications:

• Associate's or Bachelor's degree in Accounting, Finance, or related field
• Experience in high-volume or B2B collections environments
• Familiarity with credit analysis or dispute resolution processes