Sales Manager

Sales ManagerSaks Fifth Avenue is a leading destination for luxury fashion, driven by a mission to help customers express themselves through relevant and inspiring style. Since its inception in 1924, the company has delivered one-of-a-kind shopping experiences, featuring an expertly curated assortment of fashion and highly personalized customer service. Its unique approach combines an emphasis on the digital customer experience with a strong connection to a network of 33 extraordinary locations across North America for seamless, all-channel shopping. Saks Fifth Avenue is part of Saks Global's portfolio of top luxury retail brands and real estate assets.As the Sales Manager, you possess total ownership of the sales experience within your Saks Fifth Avenue store and occupy a critical role in the achievement of the company's objectives. Within this role, you facilitate partnerships across functions and leverage team skills to build a customer-centric sales experience, all while being a steward of the Saks Fifth Avenue brand. You have an appetite for driving sales by developing the clienteling skills and selling behaviors of a team of high-performing direct reports. You maintain high visibility on the selling floor to coach and develop our selling force, while refining the art of connecting with clients to build sustainable relationships through exceptional service and regular outreach. With strong oversight of onboarding, training, ongoing education, and performance management of the selling team, you foster a powerful sense of teamwork and collaborative spirit to successfully achieve the store's goals.PeopleResponsible for actively recruiting and seamlessly onboarding new hires. Acting with a sense of urgency, hiring quality talent to plan for and create talent benchTrain and develop top talent by supporting team members in identifying career development goals and opportunities for growth and exposure; set clear goals and communicate to direct reports in alignment with department objectives and support in achievement strategyFoster an environment of accountability by leading team in appropriately enforcing policies and procedures, ensuring understanding from all associatesEvaluate and calibrate performance and productivity fairly for direct reports, provide feedback with consistent follow-up, coach and mentor associates on opportunities for improvementDevelop direct reports to build their personal brand as a fashion authority through proactive outreach, leveraging social media platforms to build fashion influencer presence, and broaden connections beyond client baseDrive continued education initiatives for direct reports, with a focus on product knowledge training, client events and experiences, and targeted selling and clientelingPromote a positive environment of achievement, recognition, and celebrationResolve work-related concerns and conflicts as soon as they arise, finding common ground and settling disputes fairly and with minimal disruptionEmpower team to take ownership of internal and external customer problems and resolve them quicklyOversee scheduling of department associates with sensitivity to promotional calendar and business needs, while managing team's daily prioritization of tasksCreate and maintain an environment of trust and collaboration by encouraging team members to share feedback and make recommendations for improvementSpeak with truth and candor, modeling how to challenge the status quo appropriatelyCustomer ExperienceExhibit Saks Fifth Avenue's culture and values, and create a friendly, upbeat atmosphere where customer service is consistent with Company standardsRole model exceptional service and client relationship building skills by consistently delivering memorable client experiences, planning and supporting client appointments to maximize results, and informing clients of in-store events to enhance engagement and loyaltyExecute all client development-specific initiatives in-store and collaborate with functional partners, including store leadership, marketing, vendors, and merchants, to identify top clients and seamlessly execute events/experiencesProactively build positive and productive relationships, seeking to help others by identifying and meeting the needs of the team, customers, partners, and the communityBuild a cohesive customer service-driven team, overseeing customer service efforts and escalationsUse data-driven methods to identify patterns in client spend, identify opportunities to increase wallet share, and drive repeat businessIncrease new client acquisition and strengthen existing relationships by leveraging various marketing tools and channels of technology, such as social media platforms, referrals, and networkingExercise expertise in use of clienteling tools to deliver exceptional service, stay connected with the client, and make targeted recommendations based on shopping history and preferencesTake initiative to stay informed on new merchandise deliveries in the store to maximize selling potentialBusiness OwnershipDrive towards the achievement of maximum sales and growth through the development of client advisors and client relationshipsEstablish well-thought-out plans and manage team execution, anticipating and adjusting for risks and roadblocks to maintain operational excellence within department(s)Execute plans and strategies in store to build strong client relationships and meet overall client development goalsDevelop understanding of and analyze internal and external customer behaviors, trends, and preferences, adjusting processes and standards accordingly (e.g., focus programs)Support audit compliance to enforce department and stockroom controls, as applicableStay informed of business drivers, industry trends, and competitors, applying knowledge to identify and pursue new opportunitiesTrack progress against departmental strategies to execute properly and successfullyProactively share information, best practices, and new ideas with team to improve business and performanceDemonstrate strong decision-making skills (e.g., problem definition, data analysis, hypothesis testing, asking for input)Use critical thinking skills to analyze problems and to recommend viable solutionsPersonally champion change initiatives, explaining benefits and challenges of change to team and others impactedWhat You Will Bring:Required Qualifications (Minimum Requirements):Relevant experience and leading a team, with supervisory experience managing a team of direct reportsA proven track record of success managing a selling and operations workforce and achieving business resultsProficiency in utilizing available technology, including clienteling tools and social media (social selling), as well as Google Workspace programs, advanced proficiency preferredHistory of building, leading, motivating, and coaching teams to achieve objectivesExcellent oral and written communication skills, structuring messages in a clear logical manner using the most appropriate communication mediumStrong attention to detailMay require standing, bending, climbing stairs, and lifting and carrying up to 10 poundsWilling to work a flexible schedule based on business need, which will include evenings, weekends, and holidaysPreferred Qualifications:Luxury retail fashion experience preferred4-year degree preferredContinuously builds skills and knowledge through training, coaching, and career experiencesDemonstrates a working knowledge and appreciation of the Saks Fifth Avenue business and the fashion industryAdapts personal approach in response to diverse situations and peopleResponds to unexpected changes in work environment with creativity and resilienceEstablishes and upholds high personal standards for individual work and environmentMaintains a customer-centric mentality versus a solely store-centric oneComfortable working in a remote environmentYour Life and Career at Saks Fifth Avenue:Opportunity to work in a dynamic fast paced environment at a company experiencing growth and transformationExposure to rewarding career advancement opportunities across the largest multi-brand luxury retailer from retail to distribution, to digital or corporateComprehensive benefits package for all eligible full-time employees (including medical, vision and dental)An amazing employee discountSalary and Other Benefits :The starting salary for this position is between $75,000-80,000 annually. Factors which may affect starting pay within this range may include market, experience and other qualifications of the successful candidate.This position is also eligible for bonusBenefits :We offer the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, basic life insurance, supplemental life insurance, disability insurance, and a variety of additional voluntary benefits (such as critical illness, hospital and accident insurance).