Access Representative, Admitting & Registration, Full Time, Second Shift

Job Description

At UC Health, we're proud to have the best and brightest teams and clinicians collaborating toward our common purpose: to advance healing and reduce suffering. As the region's adult academic health system, we strive to innovate and provide world-class care not only to our community but also to patients from all over the world. Join our team, and you'll be able to develop your skills, grow your career, build relationships with your peers and patients, and help us be a source of hope for our friends and neighbors. UC Health is committed to providing an inclusive, equitable, and diverse workplace.

Hospital registration involves arriving patients into the Emergency Department (ED) and Trauma Bay. This process includes accurately verifying each patient's identity, gathering demographic and contact information, setting up accident claims, obtaining signatures on hospital documents and including consent forms and financial responsibility, collecting copays, scanning patient documents, completing registration work queues, and verifying insurance details. Completes required MSP and Advance Directives questionnaires for all appropriate patients. It is essential to prioritize all insurance coverages as primary, secondary, and tertiary, while ensuring accuracy, confidentiality, and efficient patient flow. The quality of registration data collected has a significant impact on the organization's revenue and reimbursement timelines.

Responsibilities

Epic Accounts:

• Hospital registration involves arriving patients into the Emergency Department (ED) and Trauma Bay. This process includes accurately verifying each patient's identity, gathering demographic and contact information, setting up accident claims, obtaining signatures on hospital documents and including consent forms and financial responsibility, collecting copays, scanning patient documents, completing registration work queues, and verifying insurance details. Completes required MSP and Advance Directives questionnaires for all appropriate patients. It is essential to prioritize all insurance coverages as primary, secondary, and tertiary, while ensuring accuracy, confidentiality, and efficient patient flow. The quality of registration data collected has a significant impact on the organization's revenue and reimbursement timelines.

Customer Service:

• Interactions with patients occur before, during, and after their care. This includes answering questions about the registration process and ensuring patients receive the support they need.

Work queues:

• Complete registration errors from the work queue promptly while maintaining department productivity and quality standards.

Productivity and Communication:

• Maintain the department's established productivity and performance standards. Communication should be conducted through the Teams platform and Microsoft email. Receives monthly Performance Audit. Report improvements, problems, and changes related to registration to department management. Other duties may also be assigned within the Admitting and Registration department.

Qualifications

Education: High school diploma or GED required

Experience: 1-3 years of experience in registration, billing, customer service, or a managed care organization preferred

Required Skills and Knowledge:

• Analytical skills: able to solve problems.
• Multitask
• Computer Literacy
• Excellent communication skills, accountable/receptive to feedback, demonstrate effective time management, and can deal with customers who are often adversarial.
• Ability to work independently and as a team.