Senior Director, Operations

Chief Operating Officer (COO)

The Chief Operating Officer (COO) is responsible for the overall leadership, strategy, and execution of the organization's global operating functions including production, shipping/receiving, procurement, quality, and supply chain. This role drives enterprise-wide process improvement, and cross-facility/department optimization across MSI's manufacturing footprint.

The COO must be a strategic thinker and enterprise leader, a master implementer, and a dynamic communicator capable of aligning diverse teams and translating strategy into results. This leader will drive initiatives through site and functional leaders via effective planning, staffing, training, budgeting, and prioritization while ensuring seamless integration across all locations.

The COO provides operational leadership with a strong focus on Lean transformation, service delivery, quality, cost, and safety. This role requires a balance of strategic and tactical execution, leveraging deep operational expertise, strong cross functional collaboration and a people-centric leadership approach to drive sustainable results and organizational growth.

Key responsibilities include promoting and strengthening MSI's people-centric culture, developing and implementing best-in-class operational excellence programs, leading and executing strategic initiatives, driving alignment and level-loading of capacity across global locations, ensuring effective ERP utilization and digital enablement, establishing and maintaining standards for product quality and operational execution, overseeing capital planning and asset management, monitoring and reporting on operational costs and performance, managing operational budgets, leading, developing, and coaching site and functional leaders, partnering with culture and people development leaders, serving as a key member of the executive leadership team, leading cross-functional collaboration, championing Lean Manufacturing and continuous improvement methodologies, and leading special projects and strategic initiatives.

This role provides direct leadership to global site leaders and operations leaders and indirectly leads all operations team members. Functional oversight includes Assembly, Quality, Continuous Improvement, Machine Shop, Procurement, Scheduling, Warehouse, Shipping and Receiving, Safety.

Qualifications include demonstrated success leading complex, multi-site manufacturing operations, proven ability to drive enterprise-level continuous improvement and Lean transformation initiatives, strong experience in procurement, supply chain, scheduling, ERP systems, and quality management systems, track record of evaluating performance, analyzing results, and implementing major operational changes, exceptional communication, leadership, and influencing skills, ability to build strong, collaborative relationships with operational and executive leaders, experience with people-centric Lean methodologies and leadership development.

Education and experience requirements include a bachelor's degree in Engineering, Business, or related field required, advanced degree (MBA) preferred, and 15+ years of progressive operations leadership experience including senior manufacturing leadership roles.

Skills and abilities include strong people leadership, coaching, and team development skills, strategic thinking with strong execution capability, exceptional organizational, analytical, and problem-solving skills, strong communication and executive presence, and passion for driving culture change and operational excellence.

Physical demands include significant time spent sitting, walking manufacturing floors, and using computer systems. Travel requirements include up to 50%.

Work location and environment preferences include Flagstaff, AZ or remote from Phoenix, AZ possible. Combination of office and manufacturing environments with standard industrial conditions.