Collections Specialist

Overview The Collections Specialist works to connect with members that have outstanding balances owed to the credit union to provide payment solutions and remedy delinquency on accounts, providing a high-level of member support. Essential Responsibilities Collect delinquent payments on installment loans, lines of credit, and credit cards that are 30+ days past due following the guidelines set forth in the Fair Debt Collections Practices Act (FDCPA) Contact members with delinquent accounts via email or phone, utilizing basic skip tracing techniques to find additional or updated contact information when members fail to respond Document account activity and member interactions using the appropriate systems for both internal and legal purposes Interpret information from multiple systems to determine member status (i.e., special statuses such as bankruptcy or repossession) and ability to make payments on delinquent accounts Work with members to establish mutually acceptable payment arrangements to bring delinquent accounts back into good standing Process payments for delinquent accounts by processing internal transfers from deposit accounts, debit or credit card payments, or check‑by‑phone payments Send out appropriate communications to members by email or mail for a change in terms of the original payment arrangements Facilitate internal maintenance on accounts such as updating addresses, correcting account issues, and revocation of credit cards by completing the appropriate forms and internal paperwork Review member accounts to determine the need for legal/repossession actions with oversight and management review Collaborate with and assist internal team members with delinquent accounts via internal communications and phone Participate in cross‑training activities to help support the department as necessary Education and Experience High school diploma or GED required; college degree preferred Minimum one year of collections experience required Experience working with consumer loan, credit card, and/or student loan collections preferred Basic understanding of collections operations, Fair Debt Collection Protection Act (FDCPA), and products relevant to the job Knowledge, Skills, and Abilities Strong verbal and written communication skills to clearly communicate consequences of delinquent accounts to members through multiple channels Good interpersonal skills to be both fair and clear with members while remaining composed, friendly, and empathetic Attention to detail when keeping records of member interactions and reviewing notes Proficient at negotiating to establishing payment arrangements that are agreeable to both parties involved Strong analytical and problem‑solving skills in order to analyze financial data Ability to work in a fast‑paced environment Effective at multi‑tasking to handle incoming calls, internal communications, and other tasks Ability to learn and maintain proficiency in multiple computer systems including Microsoft Office products and Credit Union systems Benefits Health, Dental and Vision insurance Life and Disability insurance options Paid Time Off starts accruing once hired and take your birthday off – paid 401k Retirement plan with up to a 10% match of your base gross compensation Tuition reimbursement opportunities & professional development Volunteer opportunities -and earn additional PTO hours! On‑site clinics for Vaccines and Mammograms General Electric Credit Union is an Equal Opportunity Employer #J-18808-Ljbffr General Electric Credit Union