(USA) Tire and Battery Service Advisor

Position Summary Maintains facility and sales floor safety and standards by adhering to all safety policies and procedures, including conducting regular safety sweeps, following proper forklift and hazardous material handling requirements, complying with company steel standards, and promptly correcting or reporting unsafe situations to management. Ensures the Tire and Battery Center (TBC) sales floor is organized, stocked, zoned, and merchandised according to company policies, including proper handling of claims, returns, shrink, and damages. Responsibilities Monitors the status of tire and battery orders daily and assists members with appointments for installation. Communicates lead time changes and order cancellations to members, making alternative suggestions for installation or tire fitments, and assists members with tire maintenance and repair services. Provides expert member service and recommendations by greeting members, identifying member needs, assisting with purchasing and service decisions, resolving concerns, using Sam’s Garage, product knowledge and reference materials to recommend the safest and most suitable tire and battery products, explain warranties, and ensure members receive the best service and value. Drives sales and service excellence in the TBC by communicating the value of merchandise and services and collaborating with associates across the club to promote member awareness of TBC offerings and value. Triages and prioritizes service workflow in TBC service bays by referring to Sam’s Garage to identify waiting members, understanding time requirements to perform requested services, and maximizing service efficiency. Demonstrates knowledge of safety and compliance protocols, tire and battery industry guidelines, service standards, equipment operations, TPMS, product specifications, seasonality, Point‑of‑Sale systems, phone, and in‑person selling techniques. Leverages technology to enhance operations and engagement by using digital tools and handheld devices to plan sales, improve the service experience, make real‑time business decisions, stay informed about products and training, and encourage adoption of new tools among team members. Serves as a brand advocate by valuing the member’s experience in the TBC area, modeling high‑quality service and products, developing and influencing team members, understanding roadblocks, and assisting in training team members. Provides products and services to members in accordance with company policies by assisting with purchasing and service decisions, completing vehicle service requests and tests, operating TBC equipment properly and safely, receiving, storing and disposing of merchandise and supplies, completing and maintaining documents, and demonstrating strong interpersonal skills and professionalism. Processes payments, returns, refunds and exchanges using appropriate procedures for different membership and payment types; operates hardware such as cash registers; and adheres to company policies, procedures and standards of ethics and integrity. Completes work assignments and priorities by using policies, data, and resources, collaborating with managers and associates, identifying priorities, deadlines and expectations, carrying out tasks, communicating progress, recommending improvement opportunities and adapting to change and feedback. Minimum Qualifications Valid state‑issued driver’s license. 18 years of age or older. Preferred Qualifications Auto service industry experience. Retail experience. Location 4101 North May Avenue, Oklahoma City, OK 73112‑0000, United States of America. Compensation and Benefits Hourly wage range: $19.00 to $27.00* (actual hourly rate will equal or exceed the required minimum wage applicable to the job location). Additional compensation: premiums ranging from $0.35 per hour to $3.00 per hour based on schedule, facility, season, or specific work performed. Health benefits: medical, vision, and dental coverage. Financial benefits: 401(k), stock purchase, and company‑paid life insurance. Paid time off: PTO, parental leave, family care leave, bereavement, jury duty, voting, and other paid leave; can be used for vacation, sick leave, holidays, or other purposes. Other benefits: short‑term and long‑term disability, company discounts, military leave pay, adoption and surrogacy expense reimbursement, and more. Live Better U: a company‑paid education benefit program covering tuition, books, and fees for a range of educational programs. EEO and Workplace Policies Walmart and its subsidiaries are committed to maintaining a drug‑free workplace and have a no‑tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment. #J-18808-Ljbffr Sam's Club