Field Service Technician

About Accel Entertainment Accel Entertainment, Inc. (NYSE: ACEL) provides gaming terminals, management services, and related support to local and regional establishments across the United States. Job Description Position: Field Technician – Gaming and System Maintenance Location: Chicago and surrounding suburbs. Hours: 40 hours/week with flexible shift options. Weekend availability required. Shift differential paid for weekends and second/third shifts. Compensation: $18–$30 per hour, based on experience and proficiency. Benefits: Health, vision, and dental insurance; 401(k) match; paid time off, holidays; comprehensive total‑reward package; company‑supplied vehicle and fuel card. Responsibilities Respond to and troubleshoot service calls for gaming equipment, ATMs, amusement, and redemption devices in a timely manner. Interact with clerks, restaurant staff, management, and customers to resolve issues. Provide exemplary customer service. Maintain and repair gaming devices and related equipment. Load and unload supplies; assist in other areas as needed. Manage inventory to ensure parts availability for repairs. Document device entry, logs, and perform auditing procedures on slot machines, amusement devices, dispensers, and ATMs. Qualifications High school diploma or equivalent. Terminal Handler’s License (cost covered by the company). Excellent customer service skills. Strong communication abilities to follow written or verbal instructions. Strong organizational, problem‑solving, and analytical skills. Computer literacy helpful but not required. Valid driver’s license. Minimum age 21. Ability to lift or push weights up to 50 pounds. Relevant experience preferred but not required (e.g., ATM, amusement, gaming, or other electronic/mechanical aptitude). Benefits & Compensation Competitive hourly wage: $18–$30. Health, dental, vision insurance; life, AD&D, critical illness, and hospital insurance; short and long‑term disability; identity/legal protection. Flexible spending accounts (FSA) and health savings accounts (HSA). Traditional and/or Roth 401(k) plans with employer matching. Employee Assistance Program offering counseling for mental health, finances, disability, and grief. Company‑supplied vehicle and fuel card. Shift differential for weekends and night shifts. PTO and paid holidays. Equal Opportunity Statement Accel Entertainment is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Contact For more information, please visit #J-18808-Ljbffr ACCEL ENTERTAINMENT