Patient Services Coordinator

Job Description

Job Description

At LUX Infusion, we're reimagining infusion care to be more human, supportive, and connected. Inspired by lux —meaning light - we guide patients, providers, and partners through complex therapies with clarity, compassion, and confidence.

As a clinician-led, U.S.-based organization, we put people first - helping patients feel seen and supported through faster therapy starts, dedicated care coordination, and meaningful collaboration. Our commitment to inclusion, diversity, equity, and advancement (IDEA) is central to our culture, ensuring every team member feels valued and empowered to make a difference.

Schedule: Monday–Friday, 8:00 AM–5:00 PM Local Time

Location: On‑site Anchorage, AK

At LUX Infusion, the patient experience begins long before therapy starts. The Patient Services Coordinator helps create a calm, welcoming, and well-organized experience for patients, caregivers, and referring providers from the first interaction through each visit.

This role is central to the daily flow of the Ambulatory Infusion Center. By supporting scheduling, registration, patient communication, insurance-related administrative coordination, and front-office readiness, the Patient Services Coordinator helps patients feel informed, cared for, and supported during what may be a complex or vulnerable time in their care journey.

This work matters because every greeting, every appointment confirmation, every update, and every thoughtful detail helps make care feel more personal, seamless, and connected.

Responsibilities include:

• Create a warm and welcoming first impression for patients, caregivers, visitors, and referring provider partners.
• Support a smooth patient experience by coordinating check-in, check-out, appointment scheduling, visit flow, and general front-office needs.
• Help patients and caregivers understand appointment expectations, required forms, visit flow, and next steps within the scope of the role.
• Coordinate infusion and injectable therapy appointments, taking into account provider orders, treatment capacity, staffing availability, and patient needs.
• Serve as a trusted non-clinical point of contact for patient questions, appointment requests, and general service needs, while promptly routing clinical concerns to licensed team members.
• Support patient comfort by helping maintain a calm, clean, organized, and patient-ready environment in reception, waiting, and other patient-facing areas.
• Provide thoughtful hospitality support during visits, including comfort items and general assistance, in line with LUX Infusion service standards.
• Assist with insurance verification, benefits review, authorization tracking, registration updates, and related administrative processes.
• Maintain accurate, timely, and confidential patient information in the electronic medical record and other operational systems.
• Support communication with referring provider offices regarding documentation, scheduling coordination, status updates, and administrative follow-through.
• Prepare daily schedules, patient paperwork, and administrative materials that help the clinical team stay ready and focused on care.
• Collaborate closely with nursing staff, providers, intake personnel, clinic leadership, referring offices, and operational teammates.
• Bring thoughtfulness, reliability, and follow-through to each patient interaction and administrative detail.
• Identify and implement better ways to serve patients, providers, and teammates through clear communication, service recovery, and process improvement.

We are looking for someone who brings warmth, professionalism, and strong follow-through to the patient experience. A strong fit for this role is someone who enjoys helping people feel welcomed, informed, and supported while keeping the details organized behind the scenes.

You may thrive in this role if you are calm under pressure, attentive to patient needs, and comfortable balancing multiple priorities in a healthcare setting. You communicate clearly, listen with empathy, and know when to escalate concerns to the appropriate clinical or leadership team member.

This role may be a strong fit for someone with experience in medical reception, patient access, scheduling, front-office coordination, healthcare administration, outpatient clinic operations, specialty practice support, or ambulatory care. Familiarity with patient registration, insurance verification, benefits coordination, authorization tracking, EMR systems, scheduling platforms, and medical terminology can be helpful.

Most importantly, we value someone who brings care, discretion, adaptability, and accountability to the work. You understand that every interaction contributes to a patient's confidence in their care experience.

LUX Infusion is committed to redefining the infusion experience through compassion, innovation, and thoughtful service. Our Ambulatory Infusion Centers support patients living with acute and chronic conditions by providing a safe, comfortable, and coordinated setting for infusion and injectable therapies.

At LUX Infusion, patient care is a shared responsibility. Every team member plays a role in creating an experience that feels welcoming, reliable, and deeply human. As a Patient Services Coordinator, you will help shape the moments that patients and caregivers remember: how they were greeted, how clearly they were guided, how supported they felt, and how smoothly their visit came together.

This is an opportunity to contribute to meaningful healthcare work while growing with a team that values service, collaboration, and patient-centered excellence.

Pay Range/Rate

$22—$26 USD

PHYSICAL DEMANDS

The physical demands described here represent those required for an employee to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions. If you require a reasonable accommodation during the application or interview process, please contact the LUX Infusion Talent Team at View email address on ziprecruiter.com or View phone number on ziprecruiter.com .

While performing the duties of this position, the employee may occasionally be required to stand, walk, or sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch, or crawl; and talk or hear. The employee may also be required to occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this role include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Employees are expected to:

• Participate annually in required legal and ethical compliance training
• Consistently act in compliance with LUX Infusion's legal, ethical, and compliance policies
• Adhere to all standards and procedures outlined in the LUX Infusion Compliance Manual
• Refrain from any behavior that could be considered unethical or unlawful

All LUX Infusion team members are expected to support the organization's mission, vision, and values by demonstrating integrity, dedication, compassion, and enthusiasm. This includes placing patients first, working collaboratively with a "stacked‑hands" mindset, and maintaining a consistent focus on quality, accountability, and continuous improvement.

The statements above are intended to describe the general nature and level of work performed by individuals in this role. They are not intended to be an exhaustive list of all responsibilities, duties, or skills required.

This role operates in a fast‑paced environment and requires the ability to prioritize competing demands, manage multiple tasks effectively, and seek guidance when appropriate.

Employees in this position may be required to assist directly - or coordinate appropriate assistance - to ensure access to LUX Infusion's services for individuals with disabilities, including patients, visitors, employees, or others.

LUX Infusion is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.