Front Desk & Patient Experience Coordinator

Benefits: 401(k) matching Competitive salary Employee discounts Opportunity for advancement Paid time off Aurora Family Dentistry is seeking a professional, dependable, and motivated Full-Time Front Desk Patient Coordinator to join our fast-paced and patient-focused dental office. We are looking for a strong team player who thrives in a busy environment, communicates effectively, and can confidently multitask while maintaining a positive and professional attitude. This position is ideal for someone who enjoys customer service, organization, teamwork, and opportunities for growth within the dental field. As one of the first points of contact for our patients, the Front Desk Patient Coordinator plays a vital role in creating a welcoming and efficient experience while supporting the overall success of the practice. Position Summary The Front Desk Patient Coordinator is responsible for managing daily patient scheduling and front office operations while delivering exceptional customer service. Responsibilities include greeting patients, coordinating appointments, managing communications, discussing treatment estimates and financial arrangements, processing payments, and supporting administrative office functions. This role also assists with dental lab case coordination, insurance-related duties, and treatment planning support. The ideal candidate is organized, detail-oriented, adaptable, and capable of managing multiple priorities in a fast-paced environment. Essential Responsibilities Greet patients and visitors in a professional, friendly, and welcoming manner while efficiently and accurately managing patient check-in and check-out processes. Manage all patient communications by professionally answering incoming phone calls and responding to inquiries through phone, text messaging, email, and other office communication platforms. Schedule, confirm, and coordinate patient appointments while maintaining an efficient provider schedule. Maintain accurate and up-to-date patient records, documentation, forms, and demographic information within the practice management software. Review treatment plans with patients and provide clear guidance regarding treatment estimates, insurance benefits, anticipated costs, payment options, and financial responsibilities to support informed treatment decisions. Send prescriptions and assist with administrative patient care coordination. Coordinate and track incoming and outgoing laboratory cases, ensuring all cases are properly documented, received, and delivered according to treatment schedules. Verify patient insurance eligibility and benefits (after training), accurately enter and maintain insurance breakdowns, and assist patients in understanding their coverage and estimated out-of-pocket expenses. Maintain strict compliance with HIPAA regulations, OSHA standards, and all office policies and procedures. Protect patient confidentiality and handle sensitive information with professionalism and discretion. Work effectively in a fast-paced environment by managing multiple priorities and deadlines while collaborating with front office and clinical team members to support efficient operations and exceptional patient care; demonstrate reliability, adaptability, accountability, a willingness to learn, and maintain consistent attendance and adherence to assigned work schedules Perform additional duties and responsibilities as assigned. Qualifications High School Diploma or GED required. No prior dental experience required; willing to train the right candidate Previous dental or medical front office experience preferred. Minimum one (1) year of customer service experience required. Dental receptionist experience preferred. Proficiency in Dentrix or similar dental practice management software preferred. Strong computer and technology skills required. Excellent communication and interpersonal skills. Strong organizational skills and attention to detail. Ability to multitask, prioritize responsibilities, and remain organized in a busy office environment. Positive attitude and ability to work collaboratively as part of a team. Eagerness to learn, grow, and take on new responsibilities. Compensation and Benefits: Hourly pay range: $20–$25 per hour, depending on experience (DOE) 401(k) retirement plan with employer matching Flexible Spending Account (FSA) Paid Time Off (PTO) Sick leave in accordance with Alaska state requirements Employee discounts on dental services Growth & Advancement Opportunities Aurora Family Dentistry believes in developing and promoting team members from within. This position offers opportunities for advancement through cross-training in insurance verification, treatment coordination, case management, advanced administrative responsibilities, and for qualified and interested team members, sterile and clinical assisting responsibilities. We value team members who are eager to grow professionally and contribute to the long-term success of our practice. If you are looking for a long-term opportunity with career growth, professional development, and a positive team environment, we encourage you to apply. Equal Employment Opportunity Aurora Family Dentistry is an Equal Opportunity Employer and considers all qualified applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status under applicable law. #J-18808-Ljbffr