Senior Manager, Business Systems

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Manager, Business Systems based in United States. This is a hands-on technical leadership role focused on consolidating and evolving a complex Atlassian Cloud environment across multiple business units. You will own platform architecture, governance, compliance, licensing strategy, and the long-term business systems roadmap. The role combines strategic planning with practical technical leadership, requiring you to stay close to architecture, tooling, integrations, and platform operations. You will partner with executive stakeholders to redesign workflows and operating models while supporting business objectives through scalable technology. You will lead delivery across internal teams and external customer environments while coaching managers and strengthening in-house technical expertise. The position also offers an opportunity to establish an AI-first approach to platform design, support, automation, and team productivity. This fully remote US role includes limited travel of up to 5% for client engagements and team leadership activities. Accountabilities: - Own the architecture and governance strategy for a multi-instance Atlassian Cloud environment, including Jira, Jira Service Management, Confluence, and related AI capabilities. - Establish scalable standards for permissions, SCIM and identity provisioning, Jira architecture, integrations, and the balance between customization and platform simplification. - Lead the consolidation of Atlassian products and business systems across multiple business units following organizational changes and acquisitions. - Own the platform's HIPAA and BAA compliance posture, evaluating scope across products, Marketplace applications, integrations, and AI connectors. - Define platform strategy and provide technical judgment for licensing decisions, including demand forecasting, tier and seat modeling, true-ups, and renewal recommendations.

- Partner with senior and executive stakeholders to redesign workflows, operating models, and technology strategies that support evolving business objectives. - Lead internal and external delivery tracks through their respective managers while overseeing shared platform architecture capabilities. - Build and strengthen internal technical expertise, reducing reliance on external consultants and establishing clear standards for platform ownership and delivery. - Coach people leaders, establish high performance expectations, improve organizational structure, and develop team members toward broader responsibilities. - Apply an AI-first approach to platform architecture, administration, support, automation, and team workflows. - Drive iterative delivery through incremental releases, experiments, measured risk-taking, and continuous roadmap refinement based on results and feedback. - Evaluate, debug, and improve administrative tooling and integrations built against the Atlassian REST API. - Maintain strong platform health while identifying opportunities for modernization, simplification, automation, and improved user experience. Requirements: - Deep, current hands-on experience with Atlassian Cloud, particularly permissions, SCIM and identity provisioning, and Jira architecture at enterprise scale. - Strong ability to read, troubleshoot, evaluate, and improve administrative tooling built against the Atlassian REST API; Python experience is preferred. - Demonstrated experience leading platform consolidation, workflow redesign, or technology transformation across multiple business units or a post-M&A environment. - Proven experience owning an enterprise platform internally, with direct in-house platform leadership preferred over primarily consulting or staffing-based experience. - Experience operating technology platforms within regulated environments such as HIPAA, HITRUST, SOC 2, PCI, FedRAMP, or GxP.