Maintenance Technician III

Job Description

Job Description

Description:

Overview

For over 75 years, Heatherwood has been dedicated to developing upscale residential rental communities, commercial properties, and luxury urban spaces. Our reputation for quality construction, innovative design, and exceptional service has made us a recognized leader in the industry. At Heatherwood, we believe our employees are our greatest asset, which is why we prioritize professional development and promote from within.

Heatherwood is on a mission to create high-quality places that inspire a genuine sense of community. As a Maintenance Technician III, you are the driving force in providing great service to our residents in a fast-paced, challenging, and rewarding environment.

What You Bring to Heatherwood

• A positive attitude
• A customer-first approach to service
• Safety-first mindset and adherence to all safety policies
• Team-oriented mindset with the ability to lead by example
• High attention to detail and accountability for quality and timeliness of work
• Reliability, dependability, and initiative to solve problems independently
• Ability to work independently while overseeing and supporting the work of others through task completion.
• Commitment to completing time-sensitive tasks and communicating timelines
• Effective written and verbal communication skills
• Minimum of 2+ years of multi-family, commercial, hotel, or similar maintenance experience
• Valid driver’s license

Key Responsibilities

• Knowledge of and compliance with company standards, policies, and procedures
• Maintain compliance with all Fair Housing standards in all resident interactions
• Maintain property standards for cleanliness, appearance, safety, and functionality
• Maintains a professional appearance at all times by practicing good personal hygiene and wearing a clean, presentable uniform.
• Respond to service requests in a timely, professional, and customer-focused manner
• Flexibility to work overtime, on weekends, and participate in the emergency on-call rotation as dictated by business needs.
• Perform preventative maintenance programs and scheduled inspections independently
• Conduct detailed property walks and equipment audits; identify, address, and escalate maintenance issues as needed
• Safely operate hand and power tools
• Perform apartment turnover activities, including cleaning, painting, and repairs
• Oversee daily maintenance tasks and provide technical guidance to Maintenance Technician II team members
• Serve as a peer mentor, supporting and guiding peers as needed
• Maintain consistent communication with the management team regarding timelines, priorities, and progress
• Perform physical tasks including lifting up to 50 pounds, climbing, bending, kneeling, and standing for extended periods
• Participate in snow removal activities as directed by the management team
• This is not intended to be a complete list of all duties and responsibilities; duties may change based on business needs.

Technical Knowledge

• Advanced knowledge and hands-on experience with: 
• Various HVAC systems
• Plumbing systems troubleshooting and repair including boilers, water heaters, drain clearing, and fixture replacement
• Electrical troubleshooting and repair
• Appliance troubleshooting and repair
• Painting and carpentry
• Advanced understanding of building systems, including fire sprinkler, fire alarm, and central mechanical/HVAC systems (as applicable)
• Advanced understanding of work order management, preventative maintenance, and apartment make-ready processes
• Advanced proficiency with maintenance software and work order management systems

Development & Training

• Monthly safety training as part of Heatherwood’s Safety Culture
• Ongoing leadership and advanced technical development
• Providing resources and support to help you successfully complete and maintain all necessary credentials, such as EPA Universal, CPR, CPO, standpipe certifications (S95, S12, S13) where applicable
• Access to online training resources
• Internal growth opportunities