IT Director

Job Description

Job Description

IT Director

Athens, GA | W2 Hourly

We are a managed IT services company serving small and mid-sized businesses across the Athens and Northeast Georgia area. We help our clients get more out of their technology so they can focus on running their business.

We're looking for an experienced IT Director to lead our technical team and serve as the operational backbone of our service delivery. This is a hands-on leadership role — you'll be in the trenches with the team while also owning the processes that keep everything running smoothly.

This is a W2 position that is hourly. The candidate will be responsible to logging his/her hours.

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What You'll Do

Lead the Technical Team

• Manage and develop a small team of IT engineers and support technicians
• Track team hours and ensure time is being logged accurately against tickets and projects
• Hold the team accountable to performance goals, SLAs, and quality standards
• Serve as the first point of escalation for complex technical issues the team can't resolve

Own Project Triage & Delivery

• Manage the project queue — assess incoming projects, assign to the right team member, and ensure forward progress
• Keep projects moving without necessarily doing all the hands-on work yourself
• Communicate project status to leadership and clients as needed

Bill Time as an Engineer

• This is not a purely administrative role — you will bill time to client tickets and projects
• Expected to contribute technical work directly, especially on escalations and high-priority issues

Sales Engineering

• Join the sales reps on client meetings and sales calls with existing and prospective clients
• Help translate technical recommendations into business value
• Support scoping and quoting for project work

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What We're Looking For

• 3+ years of experience in in a MSP
• Demonstrated leadership experience — you've managed or mentored other technicians
• Strong troubleshooting skills across networking, endpoints, Microsoft 365, and cloud platforms
• Comfortable in client-facing situations — you can explain technical concepts in plain English
• Detail-oriented with time tracking and project management
• Experience and skill working on servers: spec'ing new hardware, OS upgrades, troubleshooting issues

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Compensation & Benefits

• W2 hourly position
• Compensation commensurate with experience