Lead Product Insights Analyst

Role Description

We’re searching for a Lead Product Insights Analyst to join our Product Operations team and play a pivotal role at the intersection of product strategy, data, and business performance. In this highly visible role, you'll be the analytical voice of our product organization, transforming user behavior, market trends, and business metrics into actionable insights that shape product roadmap priorities, customer experience, and go-to-market strategy.

• Lead end-to-end product analytics by defining metrics, designing measurement frameworks, and delivering actionable insights that inform product strategy and business decisions.
• Analyze user behavior and product performance to identify adoption trends, engagement drivers, retention opportunities, friction points, and areas for product improvement.
• Partner with Product Management, UX, and Engineering teams to establish success metrics, embed instrumentation requirements into feature development, and measure outcomes after launch.
• Develop and maintain self-service analytics solutions including dashboards, reporting, and KPI frameworks that provide real-time visibility into product health and business performance.
• Translate product data into strategic recommendations by combining usage insights, market intelligence, competitive trends, and customer research to influence roadmap priorities.
• Collaborate cross-functionally to connect product outcomes with business results, partnering with Go-to-Market, Commercial Analytics, and Data Engineering teams to link product usage, customer value, retention, and revenue impact.
• Communicate complex findings to diverse audiences by synthesizing data from multiple sources, proactively identifying emerging risks and opportunities, and delivering clear recommendations to executive and cross-functional stakeholders.

Qualifications

• 10+ years of experience in product analytics, business intelligence, or a closely related data role – ideally in a B2B SaaS environment with exposure to complex, multi-product platforms.
• Expert-level SQL skills; proficiency with a BI visualization tool (Tableau strongly preferred) and the ability to build production-grade dashboards stakeholders actually use; strong Excel skills for ad-hoc modeling and fast-turn analyses.
• Hands-on experience with a product analytics platform (Pendo strongly preferred).
• Strong grounding in statistical analysis and data interpretation – you can size a problem, identify the right methodology, and communicate findings with appropriate rigor.
• Familiarity with a modern cloud data warehouse (GCP/BigQuery, Snowflake, or similar) and a working level of AI literacy – you use AI tools to work faster and smarter, not just as a novelty.
• Ability to synthesize competitive and market data alongside internal product data – you know how to bring external context into product strategy conversations, not just report internal metrics.
• Comfort with ambiguity: you can scope an ill-defined problem, identify the right analytical approach, and deliver a clear answer under deadline.

Benefits

• A culture that values who you are and recognizes that you aren’t just an employee; you are a teammate, and you matter.
• Flexibility in collaboration, working remotely and in-person to empower teams.
• A comprehensive benefits and compensation package that centers our teammates:
• Medical, Dental, and Vision Coverage
• Holiday and Vacation Time
• Health & Wellness Days
• A Bonus Day for Your Birthday