Salesforce Process Architect

How you'll help us Keep Climbing (overview & key responsibilities)

Delta Air Lines (NYSE: DAL) is the U.S. global airline leader in safety, innovation, reliability and customer experience. Powered by our employees around the world, Delta has for a decade led the airline industry in operational excellence while maintaining our reputation for award-winning customer service. With our mission of connecting the people and cultures of the globe, Delta strives to foster understanding across a diverse world and serve as a force for social good.

In 2023, Delta was named the World’s Most Admired Airline by Fortune, with the company ranking No. 1 across the board in the industry for values including innovation and people management. Delta also rated higher than any other airline on the overall list of Most Admired Companies, climbing to No. 12 this year. Additionally, the quality of Delta's in-flight and airport experience, expanding network of destinations and reputation for reliability lifted it to the number one ranking on Conde Nast Traveler's 2022 Readers Choice Awards for Best Airlines in the U.S.

At Delta Air Lines, connection is at the heart of everything we do and guides our every action. We strive to welcome and care for all our customers during their travels with us and aim to deliver an elevated experience.

Delta is focused on sustaining a strong IT operation, growing our capabilities, and maximizing optimization across each of our tech hubs to elevate the travel experience for our customers and empower our 90,000 Delta people.

We’re committed to fostering innovation, and we’re excited to invite you to be part of our journey as we shape the future of technology at the world’s best airline!

As a Process Architect in our Salesforce Center of Excellence, you will work across the enterprise to help Delta achieve its greatest possible success with the Salesforce.com platform. Delta’s Salesforce COE is responsible for enabling all our business units who adopt Salesforce products – this means you need to be naturally curious, driven to understand by asking questions, focused on optimization, and able to quickly adjust between diverse business units with widely differing goals. You also need to be laser-focused on every solution being scalable and secure. It’s critical as a member of the COE to be a standard-bearer for best practices, Salesforce knowledge, and making Delta a better place.

Responsibilities:

• Collaborate cross-functionally with business and other IT teams across Delta.

• Champion development and integration standards, best practices, and their related deliverables

• Deliver processes and components that can be maintained by the business into the future using native Salesforce features and functions whenever possible.

• Use GitLab for source control and understand how to properly deploy code between environments with Copado.

• Design, develop, and deploy Apex classes, triggers, test methods, and Lightning web components to meet the business’s requirements.

• Debug existing code and improve legacy unit tests.

• Work closely with the other Salesforce COE team members to ensure every solution is built for scalability.

• Participate in the creation of documentation to ensure that no component or process is a closed system.

• Optimize and improve existing Salesforce implementations so that every team is achieving the maximum benefit from their investment in Salesforce.

• Work to continually understand the new features added to Salesforce’s products and aid the business in regression testing as needed to avoid disruption from any Salesforce-side upgrade.

• Act with urgency and a sense of ownership in the broader scheme of Delta’s success

• Support off-hours problems when they arise.

“Why join?”:

• Deepen your knowledge by taking part in multifaceted learning and development programs –Exposure to extensive internal and partner repositories, institutional affiliations, and industry SIG (Special Interest Groups) partnerships.

• Collaborate with research, innovation & IP co-development partners.

• Immerse yourself in an employee-centric culture.

• Develop deep and broad intuition for business on airline operations while retaining focus on ground breaking technology driven solutions.

• Avail a full range of benefits that support you and your family: Insurance, Commute, Meals, Retirement, and special travel opportunities.

What you need to succeed (minimum qualifications)

• Bachelor’s degree in Information Systems, Computer Science or related field

• 7 years of enterprise experience developing Salesforce.com products

• A strong desire to maximize native Salesforce functions and to adopt scalability as a core design principle in all projects

• Experience in Service cloud implementation

• Detailed understanding of the object-based model, governor limits in Salesforce

• Experience in working with async and sync processes

• Proficient in advanced admin features - Example: flows, Dynamic forms

• Good understanding and hands on experience - Object oriented programming, Apex, LWC, Enhanced Chat, and Agentforce

• Works well with individuals at all levels of Salesforce experience

• Deep familiarity with building integrations between Salesforce and other platforms using Apex REST APIs or other integration ETL tools

• Demonstrated success in adopting AI in unique ways to improve ways of working for all parts of the software development life cycle

• Experience in debugging components and code built by other developers and understand how to get to the root of the issue

• Robust experience in Service Cloud features in an operationally critical context

• Consistently prioritizes safety and security of self, others, andpersonal data.

• Embraces diverse people, thinking, and styles.

• Possesses a high school diploma, GED, or high school equivalency.

• Is at least 18 years of age and has authorization to work in theUnited States.

What will give you a competitive edge (preferred qualifications)

• Exposure to diverse lines of business using Salesforce in different ways

• Able to clearly articulate the pros and cons of why you would use a particular method to achieve a solution

• Unafraid to offer suggestions if there may be a more efficient way to do something

Benefits and Perks to Help You Keep Climbing

Our culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience and Servant Leadership – every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way:

• Competitive salary, industry-leading profit sharing program, and performance incentives

• 401(k) with generous company contributions up to 9%

• New hires are eligible for up to 2-weeks of vacation. This is earned for use in the following vacation year (April 1 – March 31)

• In addition to vacation, new hires are eligible for up to 56 hours of paid personal time within a 12-month period

• 10 paid holidays per calendar year

• Birthing parents are eligible for 12-weeks of paid maternity/parental leave

• Non-birthing parents are eligible for 2-weeks of paid parental leave

• Comprehensive health benefits including medical, dental, vision, short/long term disability and life insurance benefits

• Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages

• Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health

• Domestic and International space-available flight privileges for employees and eligible family members

• Career development programs to achieve your long-term career goals

• World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint

• Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies

• Recognition rewards and awards through the platform Unstoppable Together

• Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare

Delta Air Lines, Inc. is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation in its application process for qualified individuals with disabilities and disabled veterans. If you are a qualified individual, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings through this site, apply for jobs through Delta’s online system, or at any point in the selection process. To request a reasonable accommodation, please click here