Telecommunication Field Technician

Telecommunication Field Technician

The Telecommunication Field Technician installs, maintains, troubleshoots, and repairs telecommunications systems and network infrastructure, including fiber optic, copper, wireless, voice, data, and internet services. This position performs field work at customer locations and telecommunications facilities, ensuring reliable connectivity and service delivery while adhering to safety and industry standards.

Principle Duties and Responsibilities

1. Install and configure telecommunications equipment, including routers, switches, modems, and wireless devices for community members and tribal buildings.
2. Install, terminate, test, and troubleshoot fiber optic and copper cabling.
3. Perform service activations, upgrades, relocations, and disconnects.
4. Diagnose and resolve internet, voice, and network connectivity issues.
5. Conduct site surveys and document installation activities.
6. Maintain telecommunications infrastructure, including outside plant (OSP) and inside plant (ISP) facilities.
7. Respond to service outages and emergency repair requests.
8. Ensure compliance with safety regulations and organizational policies.
9. Maintain accurate records of work performed, inventory used, and customer interactions.
10. Perform other duties of a similar nature or level as requested by supervisor or director.

Required Knowledge, Skills, and Abilities

Knowledge of:

• Principles of telecommunications, broadband, and network communications systems.
• Installation, maintenance, and troubleshooting of fiber optic and copper cabling systems.
• Fiber optic splicing, termination, testing, and certification methods.
• TCP/IP networking fundamentals, including LAN, WAN, Wi-Fi, and internet connectivity.
• Telecommunications equipment such as routers, switches, modems, wireless access points, and VoIP devices.
• Outside Plant (OSP) and Inside Plant (ISP) telecommunications infrastructure.
• Industry standards and best practices for cabling, telecommunications, and network installations.
• Telecommunications safety practices, including ladder safety, electrical safety, and confined space awareness.
• Use of testing and diagnostic equipment such as OTDRs, fiber power meters, cable certifiers, and network analyzers.
• Customer service principles and techniques.
• Recordkeeping and documentation procedures.
• Yaqui culture, customs, resources, traditions, and/or a willingness to learn.

Skills:

• Installing, configuring, and troubleshooting telecommunications and network equipment.
• Performing fiber optic splicing, termination, and testing.
• Diagnosing connectivity, performance, and service-related issues.
• Reading and interpreting network diagrams, construction drawings, and technical documentation.
• Operating telecommunications testing and diagnostic tools.
• Installing and repairing aerial, underground, and indoor cabling systems.
• Documenting work activities, service requests, and network changes accurately.
• Managing multiple assignments and prioritizing workload effectively.
• Communicating technical information to customers and non-technical personnel.
• Utilizing computer systems, mobile devices, and work order management applications.
• Good communication and interpersonal skills as applied to interaction with co-workers, supervisor, management, Council members, and the public.

Abilities:

• Analyze technical problems and determine appropriate corrective actions.
• Work independently with minimal supervision while meeting deadlines.
• Establish and maintain effective working relationships with customers, vendors, and staff.
• Communicate clearly and professionally, both verbally and in writing.
• Adapt to changing technologies, work environments, and priorities.
• Follow detailed technical procedures and safety protocols.
• Work outdoors in varying weather conditions and terrain.
• Lift and carry equipment weighing up to 50 pounds or more.
• Climb ladders, work at heights, and perform physically demanding tasks.
• Respond to emergency service outages and participate in on-call rotations when required.
• Maintain confidentiality and protect organizational information and assets.
• Travel to multiple work sites throughout the service area.

Education, Certifications and Experience Required

High School Diploma or GED one (1) year of telecommunications field experience or, an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job, such as those listed above. Preferred Certification:

• Fiber Optic Association (FOA)
• Certified Fiber Optic Technician (CFOT)
• BICSI Technician Certification
• Must have a current Level 1 Arizona Clearance Card or be able to obtain the Level 1 Arizona Clearance Card within ninety (90) days of hire. Failure to maintain a current Level 1 Clearance Card will result in removal from this position.

***HOMELAND SECURITY***

• Must have a current Homeland Security Background Clearance or be able to obtain a Homeland Security Background Clearance within ninety (90) days of hire. Failure to maintain a Homeland Security Background Clearance will result in removal from this position.