Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Company parties

About our Agency:  I’ve been a State Farm agent for 20 years, and before that I worked with ADT Home Systems — I’ve always been passionate about protecting people and helping them feel secure in what matters most. I attended Richland College before transferring to the University of Texas at Dallas and graduating in 1998. I’m going on 25 years married, have three kids, and one furry family member who keeps life fun outside of work.

Our agency is made up of a strong team of seven, and we’re committed to serving our community however we can — including staying connected with UTD and supporting local efforts whenever possible. Our mission is simple: to help people manage the risks of everyday life, recover from the unexpected, and realize their dreams.

Our office culture is laid back, but we still have clear goals and expectations. We believe in working hard, being productive, and celebrating wins together because life is short. We keep consistent office hours (9–5, Monday through Friday) and make time to recognize success as a team.

For our team, we offer PTO, health benefits, work-life balance, and license reimbursement. And for sales team members, there’s even the opportunity for a three-day weekend when weekly metrics are hit. If you’re responsible, motivated, and want to be part of a team that values both performance and enjoying the ride, you’ll fit in well here.

Job Description: As a Customer Service Representative - State Farm Agent Team Member, you'll be at the forefront of delivering an exceptional customer experience. Your responsibilities will include:

• Engaging with customers through various channels, including phone, email, and chat.
• Providing friendly and efficient assistance with policy inquiries, updates, and claims.
• Utilizing digital tools and platforms to connect with a younger demographic.
• Collaborating with a dynamic team to ensure timely and effective issue resolution.
• Proactively identifying opportunities to enhance customer satisfaction.

Qualifications:

• Excellent communication skills, both written and verbal.
• Tech-savvy with a familiarity with digital communication tools.
• Customer-oriented mindset with a strong desire to exceed expectations.
• Ability to adapt to a fast-paced, evolving work environment.
• Previous customer service experience is a plus, but not required.

Requirements:

• High school diploma or equivalent; college degree is a plus.
• A positive and proactive attitude towards learning and growth.
• Familiarity with social media platforms and digital communication tools.
• Ability to work in a collaborative team setting.
• Willingness to obtain relevant insurance licenses (training will be provided).

How to Apply:  
Please review our website below, and if you think our office is a good fit, and you are ready to embark on an exciting career in insurance sales, we want to hear from you! 

John Jinuntuya - State Farm Agent is an equal opportunity employer and encourages applications from individuals of all backgrounds.