988 Director

NOW HIRING: 988 DIRECTOR

The Hire is partnering with Community Care Alliance to identify two exceptional behavioral health leaders to join Rhode Island's 988 Suicide & Crisis Lifeline program.

If you're passionate about crisis intervention, behavioral health leadership, and driving meaningful systems-level change, we'd love to connect.

988 Director

A high-visibility leadership role responsible for program oversight, supervisor management, strategic planning, data analysis, community outreach, and operational excellence across a critical statewide crisis response program. This individual will help shape the future of behavioral health crisis services while leading complex systems and driving measurable outcomes. Salary $92,000/year.

Key Qualifications:

✔ Master's degree in Social Work or related field required

✔ 3-5+ years of director-level leadership experience strongly preferred

✔ Community mental health and/or emergency services experience preferred

✔ Strong budget management and data analytics experience

✔ Exceptional written communication skills

✔ Demonstrated ability to lead complex systems and multidisciplinary teams

Job Description

Community Care Alliance seeks a highly qualified candidate for 988 Director.

ESSENTIAL QUALIFICATIONS:

• Demonstrated capacity to lead complex systems -- i.e., proven ability to manage large and diverse teams, to execute multiple high-level projects simultaneously, and to build relationships with multiple internal and external stakeholders
• Ability to articulate and adhere to a program’s mission, vision, and values, evidenced by experience with strategic planning, program design or expansion, or similar
• Exceptional writing abilities
• Advanced proficiency in managing budgets and in analyzing and applying data and outcomes measures
• Demonstrated commitment to addressing systemic, community, and individual challenges in suicide prevention and crisis intervention through an anti-oppression lens
• Proven ability to flourish in high-acuity settings and in 24/7 programs
• Strong interpersonal and communication skills with colleagues, supervises, and clients

CORE FUNCTIONS:

• Provides direct supervision to the 988 clinical and compliance managers
• Engages in routine evaluation of program needs and develops policies and procedures accordingly
• Coordinates with various administrative departments (HR, payroll, finance, IT, etc.) to ensure the program is appropriately resourced and aligned with the agency’s mission and values
• Oversees compliance to contract and accreditation requirements
• Communicate progress toward key metrics with internal and external stakeholders via data and outcomes reports, care coordination agreements, and other written reports
• Participates in contract oversight meetings, division and agency leadership and staff meetings, and other committees as assigned
• Leads program staff meetings
• Participates in outreach opportunities to promote 988 services and ensure program coordination and access

SKILLS AND EXPERIENCE:

• Master's degree in social work or related field, with independent licensure preferred. Can substitute education and/or licensure with a master’s degree and 10+ years of leadership experience in human services, social services, or adjacent.
• 3-5 years of director-level leadership experience
• Experience managing crises strongly preferred, in settings such as behavioral health treatment programs, emergency services, homeless shelters, crisis centers, or similar

SALARY: $90,000

REPORTS TO: Vice President of Acute Services