Guest Experience Manager
$60k - $75kRiggs D.C
- # Guest Experience ManagerRiggs Washington DC sits on the iconic downtown corner of Penn Quarter’s 9th and F Street in a historic building once home to Riggs National Bank. Each of the Hotel’s 181 guest rooms offers a playful nod to the building’s legacy. Riggs is home to the all-occasion European brasserie-inspired restaurant Café Riggs, as well as Silver Lyan – a subterranean bar from the internationally acclaimed Ryan Chetiyawardana, also known as Mr Lyan.Job Description**Key Responsibilities:*** Lead the guest experience team, ensuring high levels of service and hospitality.* Manage day-to-day guest interactions, responding to inquiries, requests, and concerns in a timely and professional manner.* Coordinate with other departments, including front desk, housekeeping, and F&B, to enhance overall guest satisfaction.* Monitor and analyze guest feedback and reviews, implementing improvements as necessary.* Handle VIP guests, special requests, and ensure personalized experiences.* Assist in training and mentoring staff to maintain service excellence.* Ensure that all guest touchpoints, including check-in/check-out, room assignments, and amenities, exceed expectations.* Work with the Director of Operations to develop guest experience strategies, including surprise and delight initiatives.**Qualifications:*** Bachelor’s degree in Hospitality, Tourism, or related field (preferred).* 2+ years of experience in a guest services, guest relations, or front office management role.* Strong interpersonal and communication skills, with a focus on guest satisfaction.* Ability to multitask and remain calm under pressure.* Knowledge of hotel management software (e.g., Opera, PMS) is a plus.* Passion for delivering exceptional guest experiences and problem-solving in real time.Pay Range: Salary $60,000 - $75,000**Benefits**At Riggs Washington DC we are committed to giving our employees the skills and support required to deliver extraordinary experiences, and most importantly, to grow in their careers. On top of this we also like to offer our teams a wide range of benefits including:* Medical, Dental & Vision Insurance (for full-time employees)* 6 complimentary nights a year at any Lore Group hotel* Lore Group Employee & Immediate Family Rates* Lore Group Friend and Family Rates* 50% Employee discount and 25% Friends and Family discount at over 800 partner hotels via Lore Discovery* 50% discount in Lore Group restaurants and bars* 10 Days Vacation - Plus every year an extra day* Company Paid Life Insurance 1.5X annual salary* Employee Assistance Program* Referral Incentive* 401K with 5% Match* Training and Development Programs* Additional perks via United Healthcare* Complimentary Employee Meals* Employee Recognition programs**Equal Employment Opportunity** Lore Group does not discriminate against employees or applicants for employment based upon race, color, religion, sex, national origin, age, disability, personal appearance, sexual orientation, gender identity or expression, marital status, family responsibilities, genetic information, matriculation, or political affiliation. We will make any reasonable effort to ensure that all applicants and employees receive equal opportunity in personnel matters, including recruiting, selection, training, placement, promotion, wages and benefits, transfers, terminations, and working conditions.**Location:** Washington, DC
- J-18808-Ljbffr Riggs D.C
Vacancy posted 1 day ago
Similar jobs that could be interesting for youBased on the Guest Experience Manager in Seattle, WA vacancy
$31.25 - $32.5 per hour
...Bellevue, WA, is looking for an Assistant GM to lead a team in providing best-in-class experiences for guests. This full-time role focuses on ensuring exceptional customer service and managing various staff responsibilities. Ideal candidates will have significant customer...SuggestedHourly payFull timeWeekend workAfternoon shift- ...This opportunity is ideal for individuals with backgrounds in management, operations, or client service who want flexibility while continuing... ..., growth-focused team culture Ideal Candidate Experience in leadership, management, or client-facing roles Strong communication...SuggestedWeekly payRemote workFlexible hours
GrabJobs
Seattle, WA5 days ago - ...A travel coordination company is seeking a Reservations & Guest Support Specialist for a fully remote position. Responsibilities include... ...service skills, high attention to detail, and the ability to manage multiple tasks remotely. This role offers a supportive work environment...SuggestedRemote work
Careers In Travel | Destination Planners
Seattle, WA1 day ago $19.5 - $30.2 per hour
...Customer Service and E-Commerce programs. In this role, you will focus on enhancing the checkout experience and ensuring the quality of operations. Your responsibilities include managing team productivity, safety, and performance metrics while supporting the development of...SuggestedHourly pay- ...About the Role As a Senior Customer Success Manager, you will independently manage strategic customer relationships and ensure long... ...development or mentoring where relevant Must Haves 8+ years of experience in enterprise SaaS, with at least 3 years in Customer Success,...Suggested
GrabJobs
Seattle, WA5 days ago - ...your career. The Role We're hiring a Senior Customer Success Manager to build and define Customer Success at Multitude Insights. This... ...informed, trust-based recommendations grounded in frontline experience. Be a Strategic Government Partner Act as a trusted advisor to...Remote work
Multitude Insights, Inc.
Seattle, WA1 day ago - ...on our collaborative and the growth opportunities available. Experience the Impact : See why we are consistently recognized on Fortune... ...career news. Job Summary: As a Senior Enterprise Customer Success Manager at Drata, you’ll be at the forefront of helping global...Immediate startWorldwideFlexible hours
GrabJobs
Seattle, WA1 day ago - Whole Foods Market IP. L.P. is looking for a Supervisor in Bellevue, WA. In this role, you will manage customer service and E-Commerce programs, overseeing the checkout experience and grocery delivery. You will ensure safety, quality, and productivity while supporting a...Flexible hours
- Job Responsibilities Trabaja con una empresa con base en Texas, US! Golden Section Technology guía a las empresas innovadoras. Nuestro equipo experimentado son guías, compuestos por emprendedores seriales y talentos de desarrollo senior, que ayudan a las empresas a definir...
GrabJobs
Seattle, WA1 day ago $70k - $75k
...for you. ShareBuilder 401k is looking for a Customer Success Manager to service our business clients and help them run a great 401k... ...regarding their 401k accounts while ensuring a positive customer experience. Your Daily Adventures Your typical day will include dozens of...Self employmentFlexible hoursShift workShareBuilder
Seattle, WA1 day ago- ...Clinical Customer Success Executive with clinical and corporate experience to join our team. This role combines your nursing expertise... ...AI tools, particularly in bedside care and nursing operations. Manage day-to-day client relationships, ensuring seamless communication...Work at officeRemote work
GrabJobs
Seattle, WA2 days ago - ...The Consultant - Customer Success Manager (Adobe Practice) performs client relationship management, value measurement execution, and... ...value delivery timelinesProblem Solver & Success AdvocateProven experience using structured, disciplined approaches to solving client...InternshipLocal areaRemote work
Acxiom
Seattle, WA1 day ago $70k - $75k
...A financial services company is seeking a Customer Success Manager to support business clients in managing their 401k programs. This... ...services and possess excellent consultative and organizational skills. The salary range is $70-$75K depending on experience. #J-18808-Ljbffr...ShareBuilder
Seattle, WA1 day ago- Medium is seeking a Reservations & Guest Support Specialist for a fully remote position. The ideal candidate will provide administrative... ...and collaborating with the internal team to enhance the client experience. The position offers flexibility in scheduling and a supportive...Remote job
- A leading construction and real estate company in Seattle is seeking a Night Auditor responsible for managing guest interactions and ensuring customer satisfaction. The successful candidate will be detail-oriented with strong customer service skills and the ability to...Flexible hoursNight shift
- Chevron Corporation is seeking motivated individuals for retail positions at their Seattle station. Ideal candidates will focus on customer service, safety, and teamwork in a fast-paced environment. Responsibilities include conducting sales transactions, maintaining cleanliness...Shift work
- Embassy Suites Seattle Bellevue is seeking a Front Desk Supervisor to create memorable experiences for guests. In this role, you will lead the front desk team, ensuring exceptional service and guest loyalty. The ideal candidate will have customer service experience, strong...Weekend workAfternoon shift
- ...clients. The Head of Customer Success and Professional Services will be expected to have a strong technical background, including experience with APIs, integrations, and data mapping, as well as a proven track record in utilizing AI and ML to enhance customer and...
$10k
...Entrata has evolved into a global leader serving property owners, managers, and residents. Honored with prestigious awards like the Utah... ...industry essential. At Entrata, we passionately refine living experiences, uphold collective excellence, embrace boldness and resilience...Part timeLive inCurrently hiringLocal areaRemote workWorldwideFlexible hoursGrabJobs
Seattle, WA2 days ago- ...get the most value from UPS solutions Solve problems, improve experiences, and build strong relationships Identify opportunities for... ...organizational skills Interest in customer success, account management, or business development A data-driven and problem-solving mindset...Internship
$19.97 - $29.97 per hour
A regional restaurant group in Seattle is seeking a Cashier/Server to provide friendly service and maintain store standards. The ideal candidate will engage with customers, process orders, and ensure cleanliness in the shop. Basic math skills and a high school diploma are...- VetRec is seeking a Customer Experience Lead to oversee and enhance the customer journey, ensuring exceptional service in the veterinary industry. This role involves leading a high-performing team, driving customer satisfaction through metrics, and collaborating with product...Remote job
- ...coverage recommendations that meet each family's needs ◾Build and manage your own client portfolio with guidance from experienced... ...communicator with an interest in finance, education, or social impact ◾Experience in leadership, customer service, or peer mentoring is a plus...Full time
Globe Life: Moore Organizations
Seattle, WA3 days ago - ...day-to-day leadership to the team. This role includes people management responsibilities and the opportunity to expand the team. The position... ...Requirements 5+ years of highly relevant B2B technology sales experience, with a strong channel and partner management background...Remote work
GrabJobs
Seattle, WA1 day ago - ...Functions ~ Operations Known Requirements Bachelor's or master's degree in the relevant field required Over 10 years' experience in a comparable customer success role required Excellent leader with a proven track record of driving customer value required...
- ...redefining healthcare learning. Key Responsibilities Develop and manage relationships with hospitals, universities, and healthcare... ...forecasting. Qualifications Clinical background preferred, RN or experience in nursing or nursing education. Proven experience selling into...Flexible hours
GrabJobs
Seattle, WA2 days ago $75k - $90k
...and Global 500 brands. What You'll Do: Our Sr. Customer Success Manager is a member of the Account Management Team. This is a... ...Need to be Successful: Bachelor's Degree, or equivalent work experience. 3+ years proven experience and track record in sales account...Contract workWork experience placementRemote workWork from homeFlexible hoursGrabJobs
Seattle, WA4 days ago- Tadaweb is hiring a Customer Success Manager for its growing US business in Seattle. This role is crucial for supporting US public sector... ...teams. Preferred candidates will have 4-7 years of relevant experience and a focus on ethical data practices. Competitive salary,...Remote job
- ...artificial intelligence company is seeking a Senior Customer Success Manager to manage client engagements, lead implementations, and... ...Candidates must have a Bachelor’s degree and 3-5 years of relevant experience. The position is based in Washington, D.C. or remote options...Remote job
- ...complex global regulatory landscape. The Role As Customer Success Manager at Certivo, you'll own the post-sale relationship with our... ...individual relationships. What We're Looking For 3-5 years of experience in customer success, account management, or implementation roles...Full timeContract workRemote work
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Guest Experience Manager. Be the first to apply!
Related searches
- customer experience supervisor Seattle, WA
- guest experience manager Seattle, WA
- guest relations manager Seattle, WA
- guest experience specialist Seattle, WA
- customer experience supervisor
- guest experience manager
- guest relations supervisor
- customer experience operations manager
- airport customer experience manager
- guest relations manager