Medical Assistant & Patient Transport Coordinator

Position Summary : InHandsPostoperative Therapy & Recovery isseekinga compassionate, professional, and highly dependable Medical Assistant & Patient Transport Coordinator to support our luxury postoperative recovery suites and outpatient clinical operations. This unique role combines traditional medical assistant responsibilities with hands-on patient support,recoverysuiteassistance, clinical operations, and patient transportation. The ideal candidate is service-oriented, enjoys working closely with patients, and takes pride in creating a safe, seamless, and elevated recovery experience. This position mayassistlicensed nursing staff, rehabilitation professionals, and administrative teams while serving as a trusted representative of theInHandsbrand. Essential Duties and Responsibilities: Patient Care Support Assistlicensed nursing staff with non-clinical and delegated patient care activities. Prepare recoverysuitesfor incoming patients. Assist patients with mobility, transfers, ambulation, andcomfort measuresas appropriate. Monitor and report changes in patient condition to licensed clinical staff. Assistwith vitalsignscollection and documentation aspermittedby training and scope. Support patient admissions, discharges, and room orientation. Provide exceptional hospitality and customer service throughout the patient experience. Assistwith meal service, hydration, and basic patient comfort needs. Clinical Operations Prepare treatment rooms and clinical spaces for patient appointments. Clean, disinfect, and restock treatment areas, recovery suites, and equipment. Maintain inventory of medical supplies, linens, snacks, beverages, and patient amenities. Support therapists and nurses with treatmentsetupandbreakdown. Ensure compliance with infection control, safety, and organizational policies. Assistwith patient scheduling, documentation preparation, and administrativetasks asassigned. Participate in quality improvement initiatives and operational projects. Safely transport patients to and from follow-up appointments, pharmacies, imaging centers, airports, hotels, and other approved destinations. Assistpatients entering and exiting vehicles safely. Maintain patient confidentiality and professionalism during all transportation activities. Conduct pre-trip and post-trip vehicle inspections. Keep company vehicles clean, organized, fueled, andpresentation-ready. Coordinate transportation schedules with nursing and administrative teams. Provide a calm, reassuring presence for patients throughout transport. Customer Experience & Hospitality Create a warm, welcoming, luxury-level experience for every patient and guest. Anticipate patient needs and proactivelyprovide assistance. Maintain a professional appearance and demeanor at all times. RepresentInHandswith excellence when interacting with surgeons, healthcare providers, patients, and family members. Qualifications: Education and Experience Required Medical Assistant certification or equivalent healthcare experience. Current BLS/CPR certification. Valid California Driver's License. Clean driving record and ability to meet insurance requirements. Ability to safelyassistpatients with transfers and mobility. Strong communicationand interpersonal skills. Excellent customer service and hospitality mindset. Ability tomaintainconfidentiality and professionalism. Reliable transportation and punctual attendance. Preferred Experience in plastic surgery, aesthetics, postoperative care, rehabilitation, concierge medicine, hospitality, or recovery services. CNA, EMT, oradditionalhealthcare certifications. Experience working with acute postoperative patients. Experience driving patients or providing concierge transportation services. Core Competencies Compassion and empathy Professionalism Initiative and accountability Teamwork Hospitality-focused service Safety awareness Discretion in handling diverse and challenging situations while adhering to patient privacy regulations Immunizations and Tests Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Physical Requirements Ability to stand, walk, bend, and lift throughout the workday. Ability to assistpatients with transfers and mobility. Ability to lift and carry up to 50 pounds. Ability to push wheelchairs and transport equipment safely. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Environmental Hazards and Job Conditions Exposure to: Infectious disease while in decontamination area and during all patient contact:Moderate-High Personal Protective Equipment (PPE) required based on procedure Mask as required by local health department. Follow universal precautions including gloves and hand hygiene #J-18808-Ljbffr InHands Postoperative Therapy