Case Manager

DESCRIPTION

Join a team where your growth, success, and impact are at the heart of our mission. At PureHealth, we're not just building careers; we're nurturing lifelong journeys of professional and personal development. We're committed to taking care of our community, providing unparalleled care and making a meaningful impact like nowhere else. Be part of a team that's dedicated to making a real difference in the lives of those we serve.

Unmatched Benefits & Perks:

• Tuition Reimbursement and Professional License Renewal Reimbursement
• Free CEUs
• 401k Plan
• Rewards and Recognition via CareHeroes Program (Gift Cards for Great Performance!)
• Professional Career Growth

Join our team and grow with us!

Position Summary

The primary purpose of this position is to offer customers an ultimate resource that will drive their individualized recovery throughout their stay, ensuring predictable outcomes while catering to the customer's personal goals and expectations. The Recovery Care Coordinator utilizes an internal and external interdisciplinary approach to drive the customer's recovery care plan, evaluation of risk and continued progress, coordination and implementation of necessary services, overall customer satisfaction, and complete visibility throughout the customer's recovery within the facility. The Recovery Care Coordinator must accomplish all the goals described above while presenting to the customer as a personal concierge maintaining the highest levels of rapport with their customers, families, and community providers.

Essential Duties and Responsibilities

1. Development and implementation of overall recovery care plan and transitional planning between providers

2. Work collaboratively with members of all disciplines, internally and externally, to ensure the highest quality of care for customers and families throughout their recovery

3. Implement, analyze, and communicate comprehensive risk tracks to ensure appropriate care is being provided at every stage of a customer's recovery

4. Meet with customers and families frequently to discuss customer's progress, goals, obstacles, and overall recovery expectations

5. Educate customers and families on continued recovery services and possible equipment needs throughout their recovery

6. Develop and maintain a quality working relationship with the medical community and other health related facilities and organizations

7. Completion of BIM's, Mood, Psychosocial, Behavior, and Discharge observations timely and in accordance with established Recovery Care policy and process

8. Refer customer/families to appropriate agencies when the facility does not provide the services or needs of the patient

9. Provide information to customer/families as to community benefits, resources, and other financial assistance programs available to the customer

10. Provide consultation to team members, community agencies, etc., in efforts to solve the needs and problems of the customer through the development of Recovery Care programs

11. Assist in providing solutions for environmental problems including seeking financial assistance, discharge planning, and referrals to other community agencies when specialized assistance is required

12. Interpret social, psychological, and emotional needs of the customer/family to the medical steam, attending physician, and other interdisciplinary team members

13. Appropriately manage customer complaints and grievances in accordance with facility's established Grievance policy and procedure

14. Ensure that all charted progress notes are informative and descriptive of the services provided and of the customer's response to the service

15. May be required to develop, instruct, and/or attend in-service training to team members

Competencies
• Demonstrates timeliness and accuracy of MDS
• Demonstrates timeliness of customer service survey completion
• Meets an admissions assessment completion rate of 100%, within three (3) days of admission
• Meets a discharge completion rate of 100%, within three (3) days from discharge
• Takes initiative to implement care planning, when appropriate

Culture

This is a high performance, ever-evolving environment propelled by collaboration through our Teams of Excellence (T.O.E.) Program. The expectation for each team member is to engage in our complex and dynamic organization by adding value and support to fellow team members.

Work Environment

This job operates in a post-acute setting. This role requires regular walking to various locations around the facility. This role also routinely comes into contact with patients who may have contagious illnesses. Team member is expected to adhere to facility's no-smoking policy.

Physical Demands

While performing the duties of this job, the employee is regularly required to talk and hear. This position is very active and requires standing, walking, bending, kneeling, and stooping all day. The employee must frequently lift and/or move items over 60 pounds.

Position Type and Expected Hours of Work

This is a position in a post-acute setting that is open 24 hours a day, 365 days a year. Weekend and holiday shifts will be required.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for their job. Duties, responsibilities, and activities may change at any time with or without notice.

HIPAA

Team members are required to adhere to policies and procedures implementing HIPAA requirements for the privacy and security of protected health information. Team member are permitted to use and/or disclose only minimum amount of Protected Health Information necessary to complete assigned tasks. Reports all suspected violation of company's HIPAA policies or procedures to facility CEO.

Knowledge, Skills and Abilities

1. Must possess the ability to make independent decisions when circumstances warrant such action

2. Must possess the ability to quickly build trust, respect, and overall rapport with customers and families in order to instill confidence of their recovery management

3. Must possess leadership ability and willingness to work harmoniously with other internal and external customers

4. Ability to maintain confidentiality

5. Must be able to multitask at a high level managing a large, diverse, and clinically complex population

6. Must demonstrate the knowledge and skills necessary to provide care appropriate to the age-related needs of the patients served

7. Must be a supportive team member, contribute to and be an example of team work and team concept

8. Must possess the ability to deal tactfully with personnel, customers, family members, visitors, government agencies/personnel and the general public

9. Must have patience, tact, cheerful disposition and enthusiasm

10. Must possess the ability to seek out new methods and principles and be willing to incorporate them into existing social services

11. Proficient computer skills and Microsoft Applications. Must have an ability to learn new systems

12. Proficient in the English language. Excellent communication (verbal and written), customer service and interpersonal skills

13. Must have excellent organizational skills with attention to detail

14. Must be able to successfully prioritize workload, demonstrate initiative, and analyze situations to make sound decisions

Required Education and Experience
• Associate's Degree in a related field
• A minimum of one (1) year experience in a customer service role

Preferred Education and Experience
• Bachelor's Degree in Social Work, Human Services Field, or a related field
• A minimum of one (1) year experience in a healthcare setting