Customer Care Specialist

Job Description Insight Global is looking for Customer Care Specialist to join one of our apparel clients. This specialist will be responsible for providing exceptional customer support via email, phone, live chat, and their website. They will handle questions regarding products, orders, or returns and keep detailed records of interactions and customer feedback. The Customer Care Specialist should be comfortable working with different software systems and knowledgeable of Word, Excel, and Microsoft Outlook. Day to day, the agent will be working cross-functionally and should be upholding company policies with great professionalism. The ideal candidate will be self-driven and proactive, with a willingness to learn from and encourage other team members. The hourly rate will be $15-18/hr. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to View email address on click.appcast.io. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: Skills and Requirements 2+ years of experience as a Customer Service Representative Experience working with Gorgias, Zendesk or any other CRM platform Experience with Microsoft Suite Experience handling a fast-moving environment Excellent interpersonal, oral, and written communication skills – “go getter” attitude - Bilingual in Spanish SAP Experience #J-18808-Ljbffr