Business Support Specialist

Who We Are

At JINGDONG Logistics (JD Logistics), part of JD.com, we are a leading technology-driven supply chain and logistics solutions provider under JD.com. Built on deep expertise in automation, smart fulfilment, and data intelligence, we operate end-to-end logistics services that empower businesses and enhance customer experience. Our integrated networks span warehouse management, line-haul transportation, last-mile delivery, bulky items logistics, cold chain, and cross-border operations, ensuring speed, reliability, and precision at every stage.

Our Global Reach

JINGDONG Logistics has developed one of the most extensive logistics infrastructures in the world, managing more than 3,600 warehouses with over 34 million square meters of space. Our Global Smart Supply Chain Network combines highly automated warehousing with robust international transportation solutions, enabling seamless cross-border movement. Today, we operate 130+ bonded, direct mail, and overseas warehouses across 23 countries and regions, supported by our global brands, JoyLogistics and JoyExpress, as we continue scaling JD.com's international logistics footprint.

Learn more about who we are and what we do:

What We Offer

Joining JD Logistics means helping shape the future of global supply chain and logistics. You'll work with smart warehousing, autonomous delivery, and innovative technology that keeps goods moving worldwide. With a competitive salary, great locations, and a supportive, people-first culture, you'll have the space to take on meaningful challenges, grow your skills, and make a real impact in a fast-evolving industry.

About The Team

You'll be joining the JINGDONG Logistics team, which values collaboration, ownership, and a commitment to delivering high-quality results in a fast-paced, dynamic environment.

[Job Details]

Job Title: Business Support Specialist

Location: Fontana, CA, City of Industry, CA, or Chino, CA
Salary Range: $70,304 - $72,000 + Annual Bonus
Employment Type: Full-Time

What You'll Do:

• Business Target Management: Set and allocate institutional business targets, ensure the effective achievement of key performance indicators at each stage through process monitoring, data analysis, and resource allocation, and drive year-over-year growth in premium income and market share.
• Team Building and Development: Recruit agents and introduce new teams, organize business training, skill-enhancement programs, and marketing activities, establish a standardized training system, and improve team productivity and retention rates.
• Business Implementation and Promotion: Design honor systems and incentive programs, plan key marketing campaigns, and drive team motivation through proposal submission, process supervision, and effectiveness evaluation, promoting continuous business growth.
• Cross-Department Collaboration: Coordinate resources across departments such as product, operations, and finance to resolve institutional operational issues, promote the implementation of innovative business pilots, and ensure efficient business process execution.

At JINGDONG Logistics, we're committed to building a diverse and inclusive workplace where everyone can thrive. We're proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.

Ready to apply?

Take the next step in your career, apply now and explore the opportunities we have to offer.