Director ServiceNow

Responsibilities Customer Engagement & Relationship Building and maintaining strong, long‑term relationships with clients at various levels, including CXOs. Serving as a primary point of contact and strategic advisor, providing insights on industry trends, best practices, and potential solutions to client challenges. Building confidence with TCS customers as the go‑to partner for any ongoing and upcoming ServiceNow engagements. Business Development Managing the revenue and profit targets for the assigned accounts to ensure profitable growth. Developing long‑term strategic roadmaps for clients and creating account plans to align with their business goals. Developing client engagement strategies and roadmaps for ServiceNow adoption for existing customers. Identifying and pursuing new business opportunities, creating proposals, responding to RFPs/RFIs, and driving revenue growth within assigned accounts. Delivery Oversight Working closely with internal teams such as sales, marketing, and delivery to ensure seamless client experiences and successful service delivery. Ensuring delivery of services meets client expectations, monitoring key account metrics, and maintaining high standards of governance. Proactively identifying and resolving client issues or challenges and managing potential risks to client satisfaction and project delivery. Ensuring delivery readiness for new account hand‑offs from sales and solutions. Identifying areas of growth and crafting a talent strategy that includes cross‑skilling, up‑skilling, and external hiring. Governance of MSP accounts focusing on license consumption, feature upgrades, platform adoption, and joint positioning with the ServiceNow account executive/team. Collaborating with industry and account teams in the region to better position ServiceNow to solve enterprise and industry challenges. People Management People management including hiring, mentoring, and performance appraisals of the reporting team. Identifying training opportunities to build competency for the industry/region. Practice Growth Supporting practice initiatives and strengthening ServiceNow capabilities in the region. Providing inputs for offerings build and innovation. Enabling positioning of TCS as a leading partner of ServiceNow in the region by participating in regional events, publishing white papers, and leading industry PoVs. Qualifications 12+ years of experience in client‑facing roles, account leadership, or delivery management. 7+ years of experience in ServiceNow modules (ITSM, ITOM, HRSD, CSM, S2P, SecOps). Strong experience with the global service delivery model. Proven ability to lead and motivate teams. Stakeholder management, communication, and organizational navigation skills. Ability to build and maintain strong relationships with clients and internal stakeholders. Hands‑on experience creating and delivering winning proposals and presentations. Business development experience (direct, GTM, and partners) supporting new business and account growth. Outstanding interpersonal abilities for handling relationships with customers, market teams, and internal experts. Strong executive presence and ability to present compellingly to C‑level executives and senior business/technology leaders. Financial acumen and budget management experience. Strong influential personality with effective negotiating skills. Ability to shape, adapt, and improve processes. Market connections and solution/pre‑sales capabilities. Excellent communication, interpersonal, and presentation skills. Industry‑sector experience, analytical capability, and ServiceNow solution advisory. Ability to deal with ambiguity, problem‑solve, and take ownership. Salary Range: $158,800-$208,500 a year #J-18808-Ljbffr