Service Coordinator

About the job Service Coordinator


Our client is a growing RV repair and collision operation looking to add a Service Coordinator to support daily shop operations, customer communication, scheduling, and administrative workflow.

This role is ideal for someone who has strong customer service skills, understands the importance of follow-through, and can help keep repair jobs moving through the shop efficiently.

Position Overview

The Service Coordinator will serve as a key point of contact for customers, insurance companies, vendors, and internal team members. This position supports the service and collision repair process by helping manage customer updates, scheduling, claim-related communication, documentation, and front-office coordination.

This role is similar to a collision center CSR, service advisor assistant, or front-office coordinator. The right person will be organized, professional, detail-oriented, and comfortable working in a busy shop environment.

Key Responsibilities

• Greet customers and serve as a professional first point of contact for the shop
• Answer incoming calls, emails, and customer inquiries
• Schedule estimates, drop-offs, inspections, repairs, and customer pick-ups
• Provide regular updates to customers throughout the repair process
• Assist with insurance claim communication and documentation
• Help track claim status, supplements, approvals, and repair authorizations
• Coordinate with estimators, service managers, technicians, parts, and vendors to support shop workflow
• Maintain accurate customer records, repair notes, claim details, and job updates
• Follow up with customers, insurance adjusters, and internal team members as needed
• Help ensure repair files are complete and organized
• Support parts, scheduling, and production communication as needed
• Assist with general front-office duties, including filing, scanning, data entry, and customer paperwork
• Help create a smooth customer experience from first contact through final delivery

Qualifications

• Prior experience in an RV shop, collision center, automotive service department, dealership, or repair facility preferred
• Experience with insurance claims, repair orders, estimates, or customer repair updates is strongly preferred
• Strong customer service and communication skills
• Ability to stay organized while managing multiple open repair files
• Comfortable speaking with customers, insurance companies, vendors, and internal team members
• Strong attention to detail and follow-through
• Ability to work in a fast-paced shop environment
• Basic computer skills and ability to learn shop management systems
• Professional, dependable, and team-oriented

Ideal Background

The ideal candidate may have experience as a:

• Collision Center CSR
• Service Coordinator
• Service Advisor Assistant
• Receptionist in a repair or dealership environment
• Body shop office assistant
• RV service department coordinator
• Claims assistant or insurance repair coordinator

What Our Client Is Looking For

Our client is looking for someone who can help keep communication clear, organized, and consistent. This person does not need to be a technician, but they do need to understand how important it is to track details, follow up quickly, and keep customers informed.

The right candidate will be able to support both the customer experience and the internal shop team by making sure information does not fall through the cracks.

About SourceLine

SourceLine is a flat-fee direct hire recruiting agency specializing in Recreational and Heavy Equipment recruiting. We support companies across the RV, marine, powersports, recreational finance, heavy truck, heavy equipment, construction, demolition, civil, crane, mining, and oilfield industries.

We partner with employers across the United States to help fill hard-to-find roles, including RV Technicians, Marine Technicians, Powersports Technicians, Service Managers, Parts Managers, Shop Managers, General Managers, Sales Representatives, Finance Professionals, Heavy Equipment Technicians, Diesel Mechanics, CDL Drivers, Crew Leaders, Superintendents, and other skilled service, operations, and leadership positions.

Unlike traditional percentage-based recruiting firms, SourceLine provides targeted direct hire recruiting through a simple flat-fee model. Our process is built around outbound sourcing, candidate outreach, industry-specific screening, and detailed candidate submissions that help employers make faster, more informed hiring decisions.

SourceLine works with companies that need experienced talent but do not have time to sort through unqualified applicants. We focus on finding qualified candidates with the right hands-on experience, industry background, communication skills, and long-term fit.