Client Operations Manager

This is an opportunity for a long-term position. We want you to be part of our team!

Sharebite is founded on the principle that business can be a force for good! The corporate meal platform pairs its business services with a social impact model, donating a meal to alleviate food insecurity for every transaction made.

Prior to working this first shift, you will complete a phone interview with a Bluecrew Recruiter. On the phone call, you will be asked about your experience and situational questions listed below:

• A restaurant delivers 140 lunches instead of the expected 150. What would you do?

You are working alone and receive multiple deliveries simultaneously. How would you prioritize your work?

Once you pass the phone screen, you will be invited to a 2 week training process which will have shifts at various sites around the city each day. You will shadow a Sharebite team member to learn the company values and processes.

At the end of the two week training period, you will have the opportunity to be eligible to work independent shifts, higher-volume sites, recurring schedules.

After Each Shift, you will be evaluated on:

• Punctuality
• Communication
• Professionalism
• SOP compliance
• Client interaction

Workers who consistently score well can be invited to future shifts and recurring opportunities.

Basic Onsite Responsibilities include:

• Receive and organize restaurant deliveries.
• Verify order counts and report any discrepancies.
• Set up food stations in a clean and organized manner.
• Alphabetize and stage individual meal orders for pickup.
• Update delivery statuses using Sharebite technology.
• Take proof of delivery photos.
• Assist employees with locating their orders.
• Communicate with restaurant partners, drivers, and the Operations team when issues arise.
• Maintain a clean, professional, and welcoming pickup area.
• Follow all client-specific operating procedures or SOPs.
• Complete shift documentation and reporting before leaving the site.

Attendance: please note that if you are absent from any shifts within the first 2 weeks of work, while you are an apprentice, you may be released from this position.

4 hour shift minimum: each shift you are required to clock in and out on the bluecrew app. Your worked shift may be less than 4 hours. However, your Supervisor will adjust the shift length to the 4 hour minimum shift length. Your shifts will be adjusted each Monday for the prior week. Therefore, in this position, you can depend on 16 - 20 hours per week.

Scheduling first week:

• Day 1 and 4: virtual training.
• Day 2 and 3: onsite training.

Please refer to your Sharebite Supervisor for any questions related to reporting address and training addresses. Sharebite Supervisors are the BEST people to confirm your assignment. Thanks!

Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

General responsibilities when working a Server job assignment can include:

• Greet guests and provide friendly customer service
• Take food and beverage orders
• Submit orders and process bills through POS system
• Help set and bus tables
• Deliver food and drink orders to guests
• Comfortable working in a busy environment
• Stand for long durations during shift
• Able to lift, move, and carry food items and trays
• Follow all sanitation and safety rules and regulations