Scheduling and Patient Services Lead

Department/Unit HBD - Neurology Work Shift Day (United States of America) Salary Range $49,763.00 - $69,668.00 Responsibilities Work alongside the Practice Coordinator / Manager to facilitate coordination of daily check in, scheduling, check out and back-end duties. Support staff and assist all patients that report to the front check in desk. Coordinate patients' referrals and prior authorization for additional diagnostic testing or procedures. Schedule surgical procedures. Greet patients in a prompt, courteous and professional manner. Interact with a diverse patient population. Utilize the electronic medical record to maintain patient records via registration process and scan functionality. Update insurance information, attend appointments, collect patient co‑pays and complete other duties as assigned at the time of patient check in for scheduled appointments. Be knowledgeable with state and government agencies to provide proper consents for patients who are wards of the state; work with facilities to obtain proper consents from patient proxies. Schedule follow‑up appointments and referrals as needed when patients check out. Communicate professionally and timely with all parties, including providers, patients, clinical care team, and insurance companies. Answer incoming phone calls and direct appropriately to team members. Convey a professional image by adhering to the established dress code. Responsible for initiating the surgical booking process. Compile booking sheets, all surgical consents, pre‑op orders, prior authorizations and pre‑admission forms. Prepare patient disability and out‑of‑work / school paperwork. Responsible for updating the system with registration, scheduling and insurance information. Responsible for discussing financial obligations and explaining regulatory forms and answering any questions with patients. Work in multiple systems during patient‑facing interactions and telephone call receipts to complete accurate registration and to support the clinical workflow. Understand the practice and hospital strategic plan. Support plans, policy and procedures, and initiatives within the scope of the department’s expectations and role. Represent AMC and support the ideals and principles of the department, the Practice, the Hospital and the Center. Exemplify Albany Med CARES guiding principles. Act as a champion to ensure an optimal patient experience. Understand and promote patient and employee safety as a top priority. Promote a safe environment and promptly report issues. Understand patient safety goals. Qualifications High School Diploma / G.E.D. – required Associate’s Degree – preferred 3–5 years office experience or three years of related experience in a medical practice – preferred Experience using an electronic health record and Microsoft Office – a plus Excellent customer service skills Ability to multi‑task in a high patient volume unit Ability to learn and utilize resources Strong time management skills Ability to review information and draw appropriate conclusions Good judgment and ability to problem‑solve; escalate issues as needed Strong teamwork skills and work ethic Physical Demands Standing – occasionally Walking – occasionally Sitting – constantly Lifting – rarely Carrying – rarely Pushing – rarely Pulling – rarely Climbing – rarely Balancing – rarely Stooping – rarely Kneeling – rarely Crouching – rarely Crawling – rarely Reaching – rarely Handling – occasionally Grasping – occasionally Feeling – rarely Talking – constantly Hearing – constantly Repetitive motions – frequently Eye / hand / foot coordination – frequently Working Conditions Extreme cold – rarely Extreme heat – rarely Humidity – rarely Wet – rarely Noise – occasionally Hazards – rarely Temperature change – rarely Atmospheric conditions – rarely Vibration – rarely Equal Opportunity Employer Albany Medical Center is an equal opportunity employer. Albany Med Health System is an equal opportunity employer. Confidential Information This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that access to information is based on a need to know and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Medical Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification. #J-18808-Ljbffr Albany Med Health System