Navan Pro Consultant

About the Role The main role of a Navan Pro Consultant is to build relationships and understand the needs of our client’s while delivering a ‘high touch’ service that saves clients time and drives down their total cost of travel. What you’ll do Service Expectation - Provide a dedicated, consistently high level of service to all clients tailored to their individual requirements with a desire to always exceed client expectation. - Effectively manage your workload to meet all deadlines as required, either set by the client or within R&M - Ability and willingness to service different client industry sectors across the wider business - Demonstrate innovative thinking and provide a consultative approach - To be proficient in R&M and Navan Technology, sharing knowledge with the client to ensure an all-encompassing service - To be responsible for the delivery of all air, rail, car rental, ferry, black car and charter reservations and to advise clients on best practice utilising R&M and Navan technology Operational Excellence - Manage your own full client portfolio to the highest R&M and Navan standard, demonstrating extraordinary customer service to your wider team - Pro-actively build meaningful and long-lasting relationships both internally and externally - Always exceed client’s expectation - Identify and implement opportunity to add value to each booking - Ability to apply a variety of fare types and ticketing methods, whilst maintaining an up-to-date knowledge of industry innovations (e.

g. , airline direct connect) - Working with IFD (International Fares Desk) to proactively identify cross market and local inventory differences - Procure the best hotel rates for clients utilising GDS and non GDS channels, as well as leveraging supplier relationships to gain the best result - Monitor all bookings for further saving opportunities up until completion of the trip - Utilise detailed understanding of the client policy to drive compliance whilst maximising opportunity to enhance the traveller experience - Ability to apply a variety of fare types and ticketing methods, whilst maintaining an up-to-date knowledge of industry innovations (e. g.