Customer Support Specialist I

Customer Support Specialist I

This position provides responsive and engaging customer support for child care professionals as they navigate the data management system (RISE) as it relates to the Idaho Child Care Program (ICCP) and state child care licensing. Duties may include:

• Customer Support
• Coordination of Meetings and Workshops
• Facilitating communication between program participants and project leadership
• Maintaining program calendars and schedules
• Operational and Administrative Support
• Serving as primary contact with program participants
• Other duties as assigned

Unit URL - Idaho CDHD

Position Qualifications

Required Experience - One year of experience in a customer support role. One year experience with data entry and a data management system. Experience working on a team with shared goals. Experience with organizational and problem-solving tasks. Demonstrated ability to write clearly and precisely as demonstrated in applicant materials. Using computer software and applications for word processing, developing spreadsheets, email and internet research.

Required Education - High School Diploma or equivalent

Required Other - Ability to travel. Ability to work non-standard hours as needed

Additional Preferred - EXPERIENCE More than one year of experience in a customer support role. Knowledge of child care licensing procedures and/or federal and state rules and regulations for child care. Experience with the RISE Application. Working with child care professionals. EDUCATION Associate's degree in business administration or early childhood

Physical Requirements & Working Conditions - None

Degree Requirement - Listed degree qualification is required at time of hire

Posting Information

FLSA Status - Non-Exempt

Employee Category - Classified

Pay Range - $20.00 per hour or higher DOE

Type of Appointment - Fiscal Year

FTE - 1.00

Full Time/Part Time - Full Time

Funding - This position is contingent upon the continuation of work and/or funding.

A visa sponsorship is available for the position listed in this vacancy. - No

Applicant Documents

1. Resume/CV
2. Cover Letter/Letter of Application

1. List of References

Supplemental Questions

1. * How did you hear about this employment opportunity?
   • Academic Careers
   • Association of Public and Land Grant Universities (APLU)
   • Chronicle
   • Facebook
   • HigherEd/Academic Impressions
   • Higher Ed Jobs
   • Idaho Department of Labor/Job Service including Job Central or Idaho Works (Idahoworks.gov)
   • Indeed.com
   • Inside Higher Ed
   • LinkedIn
   • Newspaper
   • Other Venue
   • Professional Listservs (Ex: NACUBO, AAAE, ISMC, etc.)
   • University of Idaho Website
   • University of Idaho Daily Register
   • University of Idaho Employee
   • Word of Mouth
   • Militaryjob.com
   • DSPSjobs.com
   • Higher Education Recruitment Consortium (HERC)
2. * Were you referred to this employment opportunity by a current University of Idaho employee? If so, please provide their name and department. (Open Ended Question)