Sales and Operations Specialist

Job Description

Job Description

Benefits/Perks

• 401k Eligibility
• Commission Potential
• Paid Time Off
• Career Growth Opportunities

Job Summary

We are seeking a Sales and Operations Specialist to join our team. In this role, you will communicate with customers to identify their needs, process quotes and orders, manage order fulfillment, support content across social media platforms, maintain a clean office environment and assist with office operations, run product quality checks, load / unload warehouse shipments, and provide helpful solutions that customers have a great experience with our company. In this role, you will support four distinct business units: SchabelTech, SpexCrete, SpexLite and SpexLite Shooting Bag Fill, so every day has great variety. The ideal candidate is:
-A team player who cares for people
-Positive; has a can-do attitude
-Demonstrates attention to detail / follow-through
-Driven for continuous improve / excellence
-Flexible and able to multitask
-Good with numbers
-Proficient with computers
-Coachable / willing to learn / willing to help others

• Follow-up with existing customers: serve them well and grow business together 
• Identify and call new prospects to grow customer base
• Get customer reviews / photos / referrals 
• Field incoming calls to identify the reason for the customer’s call, collect relevant information and provide solutions and quotes, documenting the interaction for accurate follow-up activities
• Refer to premade scripts for a variety of customer service topics
• Use best practices in customer service techniques to develop rapport and build business with customers
• Make at least 30 customer calls a day
• Process order fulfillment
• Unload / load shipments and process samples
• Conduct product quality assurance tests
• Visit customers and suppliers as required

Qualifications

• High school diploma/GED
• Previous experience as a Customer Service Representative, Sales person, Office Assistant or in a similar role is preferred 
• Comfortable using computers and customer management software
• Excellent phone, verbal and written communication skills
• Understanding of active listening techniques
• Ability to work well under pressure
• Highly organized with the ability to prioritize projects and manage time effectively
• Ability to properly document customer interactions
• Ability to work well with numbers