Assistant Restaurant Manager

Assistant Restaurant Manager

An Assistant Restaurant Manager is generally responsible for supporting the restaurant manager, shift leaders, and team.

They perform all duties of the restaurant manager in their absence. Primary duties generally include floor operations and brand training programs. Generally responsible for providing strong, positive leadership to his/her team to deliver great friendly guest experiences, operational excellence, and for helping to build profitable topline sales of a single restaurant. They support the restaurant manager in the overall operation of the restaurant according to Dunkin' standards, franchisee policies and procedures and in compliance with all applicable laws.

Responsibilities include:

• Able to perform all responsibilities of restaurant team members
• Lead team meetings, along with restaurant manager
• Oversee brand training programs, schedule, train, validate, certify team and shift lead staff
• Ensure brand standards, recipes, and systems are executed
• Create and maintain a guest focused culture in the restaurant
• Review guest feedback results and implement action plans to drive improvement
• Communicates restaurant priorities, goals, and results to restaurant team members
• Execute along with the restaurant manager, new product rollouts including training, marketing, and sampling where applicable
• Execution of point of purchase in-store set up per brand standards
• Maintain a safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation requirements and complying with all applicable laws
• Control costs to help maximize profitability
• Completion of inventory on a periodic basis as determined by franchisee
• Support restaurant manager in completion of weekly labor schedule ensuring all shifts are staffed to meet guest demand and service standards
• Support restaurant manager in assigning staff and deployment
• Support to restaurant manager in completion of supplier and other vendor orders
• Conduct self-assessments and corresponding action plans
• Ensure restaurant budget is met as determined by franchisee
• Manages cash over/short in restaurant and ensures team members are following franchisee's cash management policies
• Engages with Dunkin' Brands Field Operations team as appropriate

Management responsibilities include:

• Recruit, hire, onboard and develop restaurant team members
• Assist team and shift lead performance appraisal process
• Coach restaurant team members to drive sales, improve profitability and guest satisfaction

Education/Experience:

• Basic computer skills
• Fluent in spoken and written English
• Basic math and financial management
• Previous leadership experience in retail, restaurant, or hospitality

Key competencies:

• Good analytical skills and business acumen
• Works well with others in a fun fast-paced team environment
• Ontime, demonstrates honesty and positive attitude
• Willingness to learn and embrace change
• Ability to train and develop a team
• Guest focused
• Time management
• Problem solving
• Motivating others

Physical demands/working conditions:

• Standing on feet
• Repetitive motion including bending, stooping, and reaching
• Lifting packages (if applicable)
• Wearing a headset (if applicable)
• Working in a small space

O 2020 DD IP folder I.LC. All rights reserved. This template is provided to Dunkin' franchisees to help them design human resource programs for their employees. Franchisees are not required to use it and remain solely responsible for designing and implementing their own human resource programs, managing their day to day operations, and for complying with all applicable laws.