Account Manager, Service Operations

JOB TITLE: ACCOUNT MANAGER, SERVICE OPERATIONS

LOCATION: REMOTE

POSITION SUMMMARY : This position is responsible for assisting our Service Operations organization in organizing our ongoing projects. This task involves monitoring project plans, schedules, work hours, budgets, and expenditures and ensuring that project deadlines are met on time. The Account Manager, Services will assist with processes, procedures, management, sales support, accounting, and documentation needed for CPG's Connected Services program.

ESSENTIAL DUTIES AND RESPONSIBILITIES : To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Maintaining and monitoring project plans, project schedules, work hours, budgets, and expenditures.
• Work closely with Service line Manager and schedulers to ensure deliverables are met.
• Work with Services team and customer to submit, trac, and maintain time sheets, and SVA's.
• Ensure timesheets match NetSuite time submission before submitting for SVA's.
• Work with Sales and Accounting teams to ensure billing matches SVA submissions.
• Work with OEM on training availability for services team.
• Knowledge of full product life cycle, customer needs, testing, deployment, and support.
• Responsible for customer communications, conflict resolution, and compliance on customer deliverables.
• Documenting and following up on important actions and decisions from meetings.
• Preparing necessary presentation materials for meetings.
• Ensuring project deadlines are met.
• Determining project changes.
• Providing administrative support as needed.
• Undertaking project tasks as required.
• Developing project strategies.
• Ensuring projects adhere to frameworks and all documentation is maintained appropriately for each project.
• Assess project risks and issues and provide solutions where applicable.
• Chair and facilitate meetings where appropriate and distribute minutes to all project team members.
• On-site management as necessary, including but not limited to QA/QC checks on projects, deliverable inventory management, and safety protocol validation.
• Other duties as assigned by Manager or Supervisor.

QUALIFICATIONS : To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience (Desired):

• 5 years' experience in a related field
• Knowledge in file management, transcription, and other administrative procedures.
• Data Center experience preferred.
• US Citizenship required

Computer Skills:

• Competency in Microsoft applications, including Word, Excel, and Outlook
• Experience using computers for a variety of tasks

Certificates and Licenses:

• No certificates or licenses required

Supervisory Responsibilities:

• No supervisory responsibilities with this position.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Occasionally lift and or move up to 15 pounds and bend, stoop, kneel, crouch, or crawl. Frequent use of hands to fingers, and ability to reach with hands and arms. Specific vision abilities required include close vision, ability to adjust focus, and ability to see color. Requires eye-hand coordination and manual dexterity sufficient to operate office equipment. Requires normal range of hearing and eyesight to record, prepare, and communicate written or online documentation. Involves frequent contact with staff. Frequent sitting, standing, and walking. Work is performed indoors.

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.


Benefits to Joining Our Team

CPG offers a competitive and comprehensive package that includes additional benefits beyond enhanced medical, dental, and vision coverage

• Health Benefits - (Medical, Dental & Vision Insurance)
• Flexible Spending Account Options
• 401K Plan
• Employer paid Life & Disability Insurance
• Paid Time Off
• Employee Referral Program
• Employee Assistance Program (EAP)

CPG is an equal opportunity employer. We will consider all employment applicants without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

Learn more about CPG by checking out our website here


#LI-TG1


Pay Range: $85,996 - $129,050 per year