Account Manager

Job Description

Job Description

Benefits:

• 401(k) matching
• Bonus based on performance
• Employee discounts
• Free uniforms

Account Manager
Reports To: Store Manager / Assistant Store Manager

General Purpose
Manage rental (lease) accounts to ensure on-time payments, handle deliveries and service calls, has thorough knowledge of merchandise, and maintain strong customer relationships. Communicate regularly with customers and team members while handling non-renewed accounts quickly and professionally.

Essential Duties
Account Management

Maintain accounts on your assigned route within company non-renewed standards.
Handle non-renewed accounts quickly and follow company procedures for recovery.
Keep accurate records of customer accounts, payments, and merchandise.
Support company Standards of Operation at all times.

Deliveries, Service & Retrieval

Deliver, relocate, service, and retrieve rented merchandise.
Make minor repairs when needed; arrange major repairs through the service department.
Ensure items, models, and serial numbers match rental agreements before delivery.
Protect all inventory and customer products during transport.
Return all accessories (remotes, manuals, etc.) to store stock when merchandise is returned.
Refurbish returned items promptly and prepare them for resale.

Collections & Payments

Collect payments during deliveries and home visits.
Safeguard collected money while in the field.

Customer Service & Communication

Answer calls by the third ring in a friendly, professional manner.
Resolve customer issues quickly and respectfully.
Follow the Premier Rental Purchase Pledge to provide excellent service.
Communicate regularly with customers, coworkers, and management.

Vehicle & Equipment Care

Maintain assigned vehicles appearance and working condition.
Keep the back room clean and organized.
Use a hand truck and blankets safely when moving merchandise.

Store Support

Assist with receiving new merchandise.
Help take and verify customer orders when needed.
Support customer and revenue growth goals.
Assist with store cleaning and help the team meet daily, weekly, and monthly targets.

Requirements
High school diploma, GED, or equivalent experience.
Valid drivers license with an acceptable driving record.
DOT certification (if required in your state).
One year of customer-service-related experience and completion of training.
Ability to lift up to 75 lbs.

Required Skills
Strong accuracy and attention to detail.
Ability to read, write, and perform basic math quickly and accurately.
Good decision-making and problem-solving skills.
Ability to follow verbal and written instructions.
Ability to handle customer situations professionally.
After training, solid knowledge of store products and procedures.

Efforts, Demands, and Conditions
Work in changing environments with frequent walking, standing, bending, lifting, and carrying.
Must handle multiple tasks, problem-solve quickly, and work under pressure.
Extra hours before or after normal business hours may be required.
Frequent local travel between stores; attendance at training sessions may be required.
Must manage emotional and mental stress while working with customers and coworkers.
Work occurs in the store, in the field, and in customer homes, sometimes in challenging conditions such as:

• Dirt, gravel, ice, or uneven ground
• Tight doorways, stairs, wet or slippery surfaces
• Heat, cold, dust, and adverse weather

Must drive safely in all weather conditions.

Relationships
Frequent interaction with customers, coworkers, and management.
Occasional interaction with suppliers and service partners.
Must communicate clearly and professionally with supervisors and peers.