Patient Experience Coordinator - Specialty Healthcare (Roseville)

Serenity AG Concierge Patient Support Role

Located in Roseville, California, Serenity AG partners with an innovative mental health practice designed around one simple goal: delivering an exceptional patient experience at every step.

The practice specializes in the treatment of treatment-resistant depression and combines leading clinical care with a highly personalized, hospitality-driven approach. From the design of the clinic to the way patients are welcomed, supported, and cared for, every detail is intended to create an experience that feels calm, comfortable, thoughtful, and highly individualized.

Our patients are supported by an exceptional clinical team and a dedicated Patient Advocate who helps manage scheduling, transportation, insurance paperwork, and other logistical details so patients can focus on their treatment and recovery.

This is a highly patient-facing role that combines concierge-level hospitality with hands-on clinical support in an elevated mental health setting.

We are seeking an energetic, polished, and service-oriented professional to help us redefine what a patient-centered healthcare experience can be.

This role is especially well suited for someone with experience in hospitality, luxury service, concierge, high-end customer service, or another environment where anticipating needs and creating an exceptional experience are part of the job. Healthcare experience is welcome but not required.

The ideal candidate takes genuine pride in caring for people, notices the details others may miss, and enjoys creating an environment that feels organized, welcoming, and exceptionally well run. You should be friendly, dependable, proactive, highly organized, comfortable with technology, and able to manage multiple priorities without losing attention to the patient experience.

The role includes in-clinic patient support, clinic operations, administrative responsibilities, and hands-on assistance to physicians and the clinical team. You should be comfortable working closely and one-on-one with a physician and taking ownership of the day-to-day details that make the clinic experience exceptional.

What You Do

• Create an exceptional, highly personalized experience for every patient from arrival through departure, ensuring they feel welcomed, comfortable, and genuinely cared for.
• Own the in-clinic patient experience, including treatment-room readiness, warm greeting and check-in, personalized amenities, comfort needs, safety requirements, and coordination throughout the visit.
• Take pride in the appearance and atmosphere of the clinic, keeping patient rooms and shared spaces exceptionally clean, organized, stocked, welcoming, and ready throughout the day.
• Prepare and reset treatment rooms between patients, making sure every detail is in place for the next visit.
• Work closely with physicians and the clinical team to keep the clinic running smoothly and create an outstanding experience for both patients and providers.
• Perform supporting clinical responsibilities, including rooming patients, taking and recording vital signs, assisting with self-assessments and testing, and supporting treatments and procedures as appropriate.
• Maintain inventories of clinical supplies, patient amenities, and office supplies so the clinic is consistently well stocked and prepared.
• Support day-to-day clinic operations, including opening or securely closing the clinic, scheduling and care coordination, collecting payments or copays, insurance eligibility assistance, and basic administrative tasks.
• Maintain accurate and organized paperwork, scanning, filing, mail, deliveries, and other clinic administrative needs.
• Help patients safely and comfortably navigate the clinic, including providing physical assistance such as pushing a wheelchair when needed.
• Take ownership of the details. Notice when something is out of place, a patient needs something, supplies are running low, or a process could work betterand take action to make it right.