District Parts & Service Sr. Specialist II at American Honda Motor Co., Inc. Torrance, CA

District Parts & Service Sr. Specialist II job at American Honda Motor Co., Inc. Torrance, CA. Job Purpose The Parts & Service Field Operations group provides dealer consulting and support to improve the service customer experience and maintain dealer profitability. The Sr. District Parts & Service Manager (DPSM) is the liaison between American Honda Motor Company, Inc. (AHM) and Honda/Acura dealerships, serving as the dealers’ point of contact for all parts and service-related activities. The DPSM works to identify specific gaps between AHM objectives and dealer performance in areas such as customer retention, customer satisfaction, customer pay repair order growth, Honda/Acura genuine parts and accessory sales, and dealership profitability. The role supports development, implementation, and follow‑up of action plans to address these gaps, including participation in Honda/Acura programs, policies, and procedures that promote well‑managed, profitable parts and service departments. The DPSM covers an average of 9‑11 Honda/Acura dealers, based primarily in the San Francisco Peninsula, and requires daily travel within that market. Frequent travel and relocation may be required. Key Accountabilities Achievement of assigned CS Convenience objectives Achievement of assigned CS Treatment objectives Customer retention objectives Assigned part and accessory sales objectives Fixed Right First Time objectives Dealer visit objectives Vehicle Service Contract sales objective Qualifications, Experience, and Skills Bachelor’s degree in Business, Marketing, Automotive Technology, or equivalent work‑related experience Minimum 5 years of auto parts and service wholesale and/or retail experience Strong automotive service wholesale/retail experience preferred Knowledge of OEM automotive warranty policies and procedures preferred Understanding of financial statements and accounting concepts Demonstrated sales ability Strong communication, analytical, business planning, and organizational skills Highly developed customer relations skills Proficiency in MS Office applications (Word, Excel, PowerPoint) Familiarity with web‑based software and smartphone applications Benefits Competitive base salary based on location and experience Paid overtime Regional bonus (when applicable) Industry‑leading benefit plans (medical, dental, vision, Rx) Paid time off, including vacation, holidays, shutdown Company paid short‑term and long‑term disability 401(k) plan with company match and additional contribution Relocation assistance (if eligible) Career growth opportunities, career mobility, education reimbursement, tuition assistance, and student loan repayment Childcare reimbursement account, elder care support, wellbeing program, and community service and engagement programs EEO Statement Onsite Honda is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor. #J-18808-Ljbffr American Honda Motor Co., Inc.