Operations Supervisor

Operations SupervisorFort Worth, Texas, United StatesShipMonk isn't just a 3PL — we're the tech-powered growth partner for ecommerce brands, running 12+ owned fulfillment centers across the US, Canada, the UK, and Europe so our merchants can stress less and grow more.What you'll do:The Operations Supervisor will lead, manage and develop a team of 25 to 30 ShipMonk AssociatesCommunicate policies to Associates and act as the primary information source for the team, maintain compliance, consistency, and taking corrective action when neededUse software to keep records, edit, and manage the inventory flowThe Operations Supervisor will focus on the productivity, process, and quality of warehouse operations through warehouse KPIsReport to upper management on stock levels, issues, employee performance, etc.Constantly work to improve processesOptimize employee workflow (e.g. submit requests for the appropriate supplies) in order to maximize productivityThe Operations Supervisor will ensure that facility equipment is properly maintained and safeCommunicate with the warehouse manager to make critical decisionsTrain new warehouse associatesBe responsible for overseeing warehouse sanitation in your assigned department. Adequate training on sanitation will be provided and the employee will be responsible to identify when sanitation fails and the appropriate actions that are needed to correctWhat you'll need:Associates or Bachelor's degree in Operations, Supply Chain, Management, Engineering or related field and/or Honorable Discharge from The United States Military as an NCO or higher rank preferredMinimum 2 years of experience in a supervisory roleWorking knowledge of inventory management softwareExcellent organization, planning skills, and strong attention to detailThe Operations Supervisor will have outstanding communication and interpersonal abilitiesProven track record of taking ownership, driving results, and managing changeAbility to dive deep into data and provide thought-provoking, workable business solutionsAvailable to work on weekends, holidays, and overtime as neededAbility to work in a fast-paced environmentMust be able to stand for most of the dayAbility to lift up to 50lbs.About ShipMonkShipMonk isn't just a 3PL; we're a growth partner for merchants. We provide cutting-edge technology and a network of owned and operated fulfillment centers that empower high-growth ecommerce and DTC brands to stress less and grow more. With over 2,500 employees across five countries, we're on a mission to revolutionize fulfillment by providing everything from the fastest click-to-delivery and real-time inventory to custom solutions—all with a merchant-first mindset.Why ShipMonk?We believe in building for the long term, and our success is powered by five key differentiators that help us become true partners to our merchants.Global Fulfillment Network: Our 12+ owned and operated fulfillment centers span the US, Canada, the U.K., and Mainland Europe. We never outsource, ensuring quality and consistency. Proprietary Technology: We've eliminated the need for tribal knowledge with our AI-powered platform. It provides a real-time, unified view of inventory and orders, giving our merchants the control and visibility they need to succeed. Unrivaled Support: We provide hands-on, "mom and pop" support with a global reach. Our dedicated teams are on-site at every fulfillment center, ready to jump into action. Transparent Pricing: We believe in honest, long-term partnerships. Our all-inclusive pricing means predictable costs, with no hidden fees or surprises. Committed to the Future: We invest over $10 million annually in research and development to ensure our technology and services continually evolve, helping merchants plant roots with a partner who is here to stay.Our Core ValuesOur values are the heart of our culture. We're looking for individuals who embody these principles every day.Merchant-first: We handle the logistics so our merchants can focus on what they do best—growing their business.People make ShipMonk: We believe in our team and invest in our people.Own it: We take ownership of our work, our mistakes, and our successes.Get sh*t done: We're a fast-paced, high-growth company that values action and results.Change the score: We challenge the status quo, constantly innovating and improving.ShipMonk is an equal opportunity employer. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.