Billing Client Care Specialist (Fully Remote)

Play a key role in ensuring a positive, seamless client experience. Handle high-touch billing inquiries and escalations with urgency and professionalism. Build trust and strengthen client relationships through exceptional service. Job Responsibilities: Serve as the primary contact for client billing inquiries via phone and email. Manage the billing inbox and phone line within department guidelines. Maintain knowledge of billing processes, policies, and system updates. Identify recurring issues and provide backup support to the Billing Specialist. Job Qualifications: High school diploma or GED required. At least 1 year of experience as a Billing Specialist. Proficiency in Microsoft Office, including Outlook, Word, and Excel. Ability to work overtime and flex schedule as needed. Paychex provides payroll, benefits, and HR services to businesses, supporting clients with reliable and accurate solutions. It is a large, established organization that values collaboration, client service, and professional growth. #J-18808-Ljbffr Paychex