Manager of Standards & Compliance-Food & Beverage

The Manager of Standards & Compliance leads the day-to-day execution of the Standards & Compliance department, ensuring Food & Beverage operations consistently deliver against established benchmarks for quality, accuracy, sanitation, and overall guest experience. This role is both a builder and operator, helping construct the department's infrastructure while actively owning inspections, audits, and real-time event coverage. Reporting to the Director of Standards & Compliance, this role plays a critical part in both building and operating the department. The Manager will assist in developing procedures, tools, and workflows while also leading inspections, conducting audits, and overseeing event-day compliance activities. This position requires a highly detail-oriented operator who can observe objectively, document accurately, and operate with consistency and professionalism in both preparation and live-event environments. Key Responsibilities Standards Execution & Inspections Conduct routine and targeted inspections across all F&B areas, including kitchens, concessions, premium spaces/suites, commissary, and warehouse Evaluate operations against defined standards: food quality, preparation & presentation, sanitation, menu accuracy, pricing, and operational readiness and execution Execute inspections using standardized checklists and tools; document all findings with accuracy and objectivity Event-Day Operations & Oversight Lead on-the-ground S&C coverage during events; deploy and manage staff across kitchen, concessions, and premium zones Conduct real-time observation of food quality, service accuracy, and cleanliness during peak service periods Identify trends and recurring issues in-the-moment; maintain documentation without disrupting live operations Documentation & Reporting Maintain detailed, factual records of all inspections, audits, and event-day observations Prepare event and trend reports highlighting key issues, repeat findings, and area-specific performance summaries Track follow-up action items and support accountability efforts across operational areas Standards Development & Continuous Improvement Partner with the Director to develop and refine inspection processes, checklists, scorecards, and audit workflows Translate recurring operational gaps into actionable standards and updated procedures Support rollout of new standards and provide feedback to continuously raise the compliance baseline Cross-Functional Coordination & Team Leadership Communicate findings professionally to Operations, Culinary, and Supply Chain leadership; maintain a neutral, constructive posture Train, schedule, and oversee event-based S&C staff; ensure consistency in inspection execution, documentation, and professionalism Perform other duties as assigned Qualifications & Experience Progressive experience in food & beverage, hospitality, or venue operations Strong working knowledge of kitchen operations, concessions, and/or premium service environments Background in quality control, compliance auditing, or operational oversight strongly preferred Exceptional attention to detail, observational acuity, and organizational skills Proficiency in documentation; ability to produce clear, factual, and actionable reports Demonstrated ability to remain objective and professional in fast-paced, high-pressure settings Ability to work long, irregular hours including nights, weekends and holidays as event schedule dictates Must be able to stand and walk for long periods of time and use stairs as needed Must pass a background check We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class. #J-18808-Ljbffr Carolina Hurricanes