Customer Service- Front Desk

Customer Service- Front Desk Staff

The Maple Grove Community Center is seeking friendly, outgoing, and customer-focused individuals to join our team. In this role, you will be one of the first points of contact for Community Center guests and play an important role in creating a welcoming and positive experience for everyone who visits. You will be challenged to assist guests with questions about programs, services, and facilities; process admissions, registrations, memberships, and rentals; answer and route phone calls; and provide general administrative support. The ideal candidate is friendly, dependable, and enjoys helping people in a fast-paced, public-facing environment. This is a great opportunity to build customer service experience while working with a collaborative team and connecting with the Maple Grove community. Come join our growing community by applying today!

This position is intended to work part-time, approximately 515 hours per week, primarily during evenings and weekends.

Pre-employment requirements: This position will require the successful completion of a background check (if 18 years or older). Tentative Hiring Timeline Posting will remain open until filled. Apply Immediately; interviews are conducted as applications are received.

Responsibilities

• Process payments, registrations, memberships, room rentals, and activity fees using RecTrac and related cash-handling systems; maintain accurate cash drawers, daily deposits, and start-up funds.
• Provide professional front-desk and customer service support by answering multi-line phones, routing calls, greeting visitors, responding to inquiries, and assisting a diverse clientele with questions and concerns.
• Process recreational program registrations, applications, forms, and rental inquiries received in person, by phone, and online, following established procedures and providing general information about programs and services.
• Prepare daily documents, signage, and materials for facility operations; assist with mailings, deliveries, and the collection and distribution of materials and equipment.
• Operate computers, ID/pass validation systems, photocopiers, fax machines, and other office equipment to support daily facility operations.
• Maintain a welcoming and professional environment, utilizing conflict de-escalation skills and performing other duties as assigned by facility leadership.

Knowledge of: Basic math skills.

Ability to: develop positive working relationships with the public and fellow employees; work under pressure and remain calm and pleasant under stressful situations; operate a cash register and use simple math skills; willingness to learn effective sales techniques; work in a moderately noisy environment; observe the public in corridors and front area; be flexible and cooperative with work schedule; operate or learn to operate various office equipment and personal computers; help the general public in person or on the phone.

Qualifications

Need to have: Must be 16 years of age or older. Lift 25 lbs or more. Ability to work weekends, Saturday-Sunday between 8AM - 8PM.

Nice to have: High School Diploma or post-secondary education or training in business, office administration, customer service, or a related field. Ability to work weeknights, Monday - Friday 4:30 - 8PM. Previous working experience in a diverse, high-traffic environment. Previous experience using point-of-sale (POS) systems, cash registers, and processing payment transactions. Previous experience providing customer service, answering phones, assisting visitors, and performing general administrative tasks.

Supplemental Information

Working Conditions Environmental Conditions: Indoor community center environment. Exposure to loud noises

Physical Conditions: Brief summary. Sitting/Standing/Lifting