Lead Client Service Representative

$17 - $20 per hour

Animal Health Partners

Job Description

Description:

We are seeking a seasoned and compassionate Lead Client Service Representative (CSR) with proven veterinary front-desk experience and leadership skills to join The Ark Animal Clinic. This role is designed for a confident, service-driven professional who excels in a fast-paced medical environment, leads by example, and is committed to delivering a consistently exceptional client experience at every interaction. This is a full-time position.

What We Offer

Competitive compensation based on experience, $17-20/hour
Opportunities for professional growth and leadership development
A supportive, team-oriented work environment
Employee pet care benefits and discounts
Group health, dental, and vision insurance with company contribution
401(k) with company matching
Paid time off

Position Summary

The Lead CSR serves as the primary support and resource for the Client Service team while working closely with hospital leadership, veterinarians, and technicians to ensure smooth daily operations at the front desk. This role combines hands-on client service with leadership responsibilities, coaching, and accountability.

Key Responsibilities

Connect patients to doctors
Lead and support the Client Service team to deliver consistent, high-quality client experiences
Serve as a role model for professionalism, empathy, and hospital standards
Assist with training, onboarding, and mentoring new CSRs
Support scheduling, coverage coordination, and workflow efficiency at the front desk
Address client concerns and assist with service recovery when needed
Maintain accurate medical records, client communication, and payment processing
Collaborate with hospital leadership to improve processes and client service outcomes
Uphold hospital policies, procedures, and culture

Qualifications

1-2 years of experience as a Client Service Representative in a veterinary or medical setting (veterinary preferred)
Previous leadership, training, or supervisory experience strongly preferred
Excellent communication, organizational, and problem-solving skills
Ability to multitask and remain calm in a busy, emotionally charged environment
Strong computer skills and experience with practice management software
A positive attitude, strong work ethic, and commitment to teamwork

If you are a motivated leader who is passionate about client service and animal care, we would love to hear from you.

Apply today to join a team dedicated to excellence in veterinary medicine and client experience.

Requirements:

Apply

Vacancy posted 9 days ago

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