Member Experience Expert

Member Experience Expert

Looking for a personable, energetic team player. Someone who is not afraid to ensure our members feel welcomed and heard. This role helps ensure our culture is clean, friendly, and well maintained. Our experts strive to ensure our members are happy, motivated, and getting an amazing experience every time they walk in. Must be willing to help clean and make calls when needed.

Pay: $14.00 - $16.00 per hour

Job type:

• Full-time
• Part-time

Weekly Day Range:

• Monday to Friday
• Weekend availability

Shift:

• 4-hour shift
• 8-hour shift

The job description of the Member Experience expert will be to:

• Greet each member by name when possible when they are arriving and leaving the club
• Make 10 calls per open hour to outgoing marketing calls per shift
• Conduct membership tours and sell memberships when needed
• Meet minimum expectations on KPI such as Appt Closing, SS Booking and Referrals
• Ensure all members scan in correctly and clear up any check in alerts
• Clean assigned area daily
• Monitor and maintain club inventory
• Communicate with members and evaluate their needs
• Handle complaints from customers
• Act as our club's representative and set an example for our staff
• Ultimately, the duties of the Member Experience expert are to make sure our club operates effectively, and that we keep our members happy.

About Workout Anytime

Atlanta-based Workout Anytime is a 24-hour, seven-day-a-week fitness concept with 180+ units across the U.S. Founded by fitness veterans John Quattrocchi and Steve Strickland, the company was formed to provide members with first-class fitness facilities at the lowest cost possible, deliver a profitable and affordable business model to franchisees and offer exciting career opportunities for its employees.

Mission

To provide a friendly, convenient, life-changing journey with passion.

Vision

To reshape the fitness community where everybody aspires to be the best they can be.

Values

• Attitude - We drive a positive culture of confidence and enthusiasm by doing the right thing for all our members, partners, and staff.
• Care - We provide our members, partners, and staff with an environment that is welcoming and respectful of each individual.
• Excellence - We are committed to the success of our members and partners through the expertise and dedication of our team.

Strategic Drivers

• Think Big
• Keep It Simple
• Do It With Integrity