Data Center Area Operations Manager

Data Center Operations Cluster Manager

At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If you'd like to help us build the place to find and buy anything online and continue to build and expand The Cloud this is your chance to make history.

The Data Center Community is looking for an extraordinary individual with proven and tested leadership and management skills as a leader in our data center operations organization in the Eastern Oregon Region.

Data Center Operations Cluster Manager is one of our most senior management roles in the data center environment. In this role, you will be responsible for leading a large organization, managing managers who own data center infrastructure including the operational availability of network and server systems at scale.

The pace, scale, and growth of Amazon's data center environment will challenge you. Our uncompromisingly high standards as we continually seek to innovate on behalf of our customers will push you to new levels of creativity. At this level, Amazon is unique in that we seek experienced senior leaders who have evolved to be highly strategic in their approach to managing their business unit, yet understand how to lead large teams by example who will not hesitate to roll up their sleeves when tactical needs dictate it.

The ideal candidate for this role will understand Data Center IT infrastructure and Amazon Web Services and understand how the two coexist. If this understanding is contextual, you will be served well by your experience.

If you are passionate about Customer Experience, think and act globally, and want to contribute to the operational excellence of Amazon data centers. This may be the challenge you've been looking for.

NOTE: PDX is an AWS GovCloud region. As required by our contracts with the federal government, effective February 24, 2026, logical access to the AWS GovCloud region will be restricted to Amazon employees who are U.S. Citizens. (GovCloud may NOT be accessed from outside of the United States).

Key job responsibilities:

• Lead and supervise a team of Data Center Managers (3-9 Area and front-line managers) and 100-150 hourly technicians within Regional Data Centers.
• Drive operational performance goals and objectives relating to safety, security, availability, scaling, and efficiency.
• Carry out supervisory responsibilities in accordance with the organization's policies and procedures.
• Strategic planning and forecasting; appraise performance; reward and discipline employees; resolve problems; and address staffing needs.
• Obsess over team learning and development, both from a technical/functional and soft skills (critical thinking, emotional intelligence, and adaptability) development perspective including mentoring and training.
• Develop, improve, and share operational best practices across the globe.
• Hiring, managing, and developing the operations management team including data center managers and data center operations technicians.
• Planning and executing the Infrastructure Operations component of new AWS data center build-outs, new colocation build-outs, AWS data center expansions, and colocation expansions, including the network and server rack infrastructure to facilitate the daily operations.
• Continuous improvement of operational processes, procedures, methods, and tools.

A day in the life:

A typical day at AWS is that there is no typical day. The business is constantly changing and as a leader in this space, your daily involves helping leading your team to adapt to those changes and add value to the business. You will be expected to role-model positive behaviors on the ground and inside the data halls every day and contribute to a strong and supportive organizational culture. A leader in this space has the daily flexibility to understand what is most important at that moment and adjust accordingly. We work hard, have fun and make history...daily.

About the team:

Why AWS Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

Inclusive Team Culture AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do. Mentorship and Career Growth We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Basic Qualifications

- 5+ years of management experience

- 5+ years of operations management experience

- Experience with Lean/Six Sigma

- 4+ years of professional work experience, or experience in technical work related to computer systems and technology components

- 3+ years of managing managers experience

- Bachelor's degree or above in computer science, computer engineering, or related field, or experience managing teams in these fields

Preferred Qualifications

- 3+ years of work in identifying security issues and risks, and developing mitigation plans experience

- 7+ years of team management experience

- 10+ years of design, construction or program management in mission critical facilities experience

- Experience in written and verbal communication with the ability to present complex technical information in a clear and concise manner to executives and non-technical leaders

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers.