Receptionist - Saugatuck, Michigan

Job Description

Job Description

JARS CANNABISReceptionist - Saugatuck, Michigan to elevate your career path to a new all-time high?JARS Cannabis is more than just your average cannabis brand and retailer. We are a culturally inspired organization on a mission to rewrite the existing narratives that surround cannabis, one community at a time. We seek to empower the future leaders of our industry while creating an inclusive workplace environment that is fueled by celebrating the intersection of cannabis with creativity, community, and collaboration.Implementing a progressive approach, we aim to provide only the highest quality of product and service to our customers and the communities that we are fortunate to inhabit. Striving to set a new standard of professional excellence in cannabis retail, our highly motivated team is comprised of knowledgeable experts who are committed to making the integration of cannabis into any lifestyle both easy and accessible.Does this spark your interest? If so, we'd love to hear from you!About the RoleWe are looking for someone who is friendly, tech-savvy, organized, great at multi-tasking, and can thrive in a busy, fast-paced environment. As a Receptionist, you will be the first point of contact for our customers - the ability to make every customer's experience amazing from the moment they walk through the door is everything in this role. The Receptionist is responsible for checking in new and existing patients per state and CRA requirements, creating patient profiles, and generally assisting where needed.Successful candidates will complete mandatory training through JARS University - conducted both virtually and in-person at our mock-store training facility.Job DutiesVerify customers' legal age requirements, register new customers in the POS system, and scan in returning customersCheck customer purchasing allotments through the POS system upon check-inPromote the JARS brand and get customers excited about shopping at our locationWelcome guests and customers into the store with a positive, upbeat, and friendly demeanorUse proper greetings and salutations with all customers at all timesAssist with curbside and online orders when neededAnswer calls with professional and proper phone etiquetteProvide customers with information regarding products, store hours and location, daily specials, website address, and moreEmphasize the JARS Loyalty Program, campaigns, events, daily texts, and other promotionsArrive to each scheduled shift on time and presentably dressedCommunicate with team members for order completion updatesCreate personable and memorable experiences for all store patronsAlways maintain Michigan and CRA compliance in all customer-facing interactionsPerform opening, mid-day, and closing tasks, as well as general upkeep of the reception areaSupport store management in an administrative capacity as requiredAdhere at all times to all applicable laws, regulations, policies, compliance requirements, and protocolsMonitor customer queues at all timesKeep all online and in-store menus current with daily offeringsOther duties as assigned by management.RequirementsMust be 21 years of age or olderHigh school diploma or GED requiredMinimum 1 year of customer service experience in a retail, sales, and/or hospitality environment1 year of previous administrative and/or Front Desk Receptionist experienceMust have strong attention to detail, organization, multi-tasking, and follow-up skillsExcellent customer service and communication skillsMust be able to work cooperatively as a team memberExceptional hospitality skills required - role involves constant contact with patients and staffWork Atmosphere/Physical DemandsRequires prolonged standing and some bending, stooping, and stretchingRequires occasional stocking, labeling, cleaning, organizingAbility to operate a computer, POS system, and other office equipmentMoving up to 30 pounds on occasionWork will generally be performed in a fast-paced retail cannabis dispensaryInvolves frequent contact with patients and staffWill require working varied hours/day, including nights, weekends, holidays, and/or events on occasionJob Types: Full-time, Part-timeSchedule:10-hour shift8-hour shiftHolidaysMonday to FridayWeekend availability requiredWhy JARS Cannabis?At JARS Cannabis, we pride ourselves on being more than just a retailer - we are a community. Our values of Impact, Daring, Nimble, Playful, and Gritty are at the heart of everything we do.Impact: We focus on creating meaningful, positive change through our work. Impact means delivering results that matter - improving experiences, driving progress, and adding real value for our people, customers, and communities.Daring: At JARS Cannabis, we are not afraid to take risks and push boundaries. We are constantly exploring new ideas and innovative approaches to stay ahead in the industry. If you have a bold vision and a passion for creativity, you'll fit right in.Nimble: The cannabis industry is fast-paced and ever-changing, and so are we. Our team is agile and adaptable, always ready to pivot and seize new opportunities. We thrive on the excitement of change and are always looking for ways to improve and grow.Playful: We believe that work should be fun! Our playful spirit is reflected in our vibrant store environments and our approach to customer service. We encourage our team members to bring their authentic selves to work and to enjoy the journey.Gritty: Success in the cannabis industry requires determination and resilience. We are a team of hard workers who are not afraid to roll up our sleeves and get the job done. Our grit and perseverance are what set us apart and drive our success.If you are passionate about cannabis and want to be part of a team that values inclusivity, innovation, agility, fun, and hard work, JARS Cannabis is the place for you. We offer a supportive and dynamic work environment where you can grow your career and make a real impact.Apply today and become a part of the JARS Cannabis family!Employee Benefits Free Employee Assistance ProgramHealth, Dental & Vision Insurance (full-time employees only)401(k) PlanPaid Time OffEmployee DiscountMonthly Bonus IncentivesInternal Growth OpportunitiesVoluntary Life Insurance & Supplemental Medical InsuranceHoliday Pay (select holidays only)Bereavement Time PayParental LeaveJARS Cannabis is proud to be an Equal Opportunity Employer. JARS does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.Per CRA guidelines, all candidates are subject to a State of Michigan background search. Any candidates with a felony within the past 10 years for a controlled substance or distribution to minors will not be considered.