Service Manager
Capital City Restaurant Supply
Job Description
Job Description
Capital City Restaurant Supply
Service Manager
Location: Bismarck, ND
Join One of the Region's Leading Foodservice Equipment Companies
Capital City Restaurant Supply (CCRS) has proudly served North Dakota and surrounding states since 1971. We provide commercial foodservice equipment, refrigeration, HVAC, parts, installation, and service to restaurants, schools, healthcare facilities, convenience stores, hotels, and institutions.
We are seeking an energetic, organized, customer-focused Service Manager to lead our growing Service Department.
This position is responsible for developing technicians, delivering outstanding customer service, improving efficiency, increasing profitability, and ensuring every customer receives an exceptional experience.
Position Summary
The Service Manager is responsible for the daily operation of the Service Department including:
- Managing technicians
- Scheduling workflow
- Customer satisfaction
- Financial performance
- Technician training
- Safety
- Inventory control
- Continuous improvement
This person will work closely with Sales, Parts, Warehouse, and Administration to provide a seamless customer experience.
Primary Responsibilities
Leadership
- Lead daily morning technician huddles
- Coach and mentor technicians
- Perform monthly one-on-one meetings (30 Every 30)
- Hold technicians accountable to company standards
- Foster a positive, team-first culture
Customer Service
- Ensure customers receive prompt communication
- Resolve escalated customer issues
- Follow up on major service calls
- Monitor customer satisfaction
- Build long-term customer relationships
Operations
Manage:
- Daily scheduling
- Emergency calls
- Preventative Maintenance programs
- Warranty work
- Shop repairs
- Field service
- Installations
- Parts coordination
Ensure work orders are:
- Accurate
- Complete
- Closed promptly
- Properly billed
Financial Management
Responsible for:
- Labor efficiency
- Billable hours
- Department profitability
- Warranty recovery
- Technician productivity
- Reducing callbacks
Technician Development
Develop technicians through:
Vacancy posted 10 days ago
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