Network Operations Specialist

Role Summary
This position involves supporting the operational integrity and security of enterprise network infrastructure within a 24/7 Network Operations Center. The Network Operations Specialist will manage, monitor, and troubleshoot network systems, infrastructure, and applications, ensuring optimal performance and rapid issue resolution. This role requires a flexible schedule to support round-the-clock operations and critical network functions.


Responsibilities

• Provide first and second line support for network and system issues, including phone systems, SCADA servers, remote devices, and related infrastructure.
• Monitor and maintain network management tools such as SolarWinds, Cisco DNA Center, ThousandEyes, nGeniusONE, and others to ensure network health and performance.
• Troubleshoot and resolve tier 1 and tier 2 issues affecting Cisco network devices, including routers, switches, firewalls, and WAN links.
• Manage configuration and support for Cisco infrastructure failures and outages across diverse network circuits, including DWDM, SONET, VPN, VSAT, LTE, and cellular links.
• Oversee and troubleshoot Windows Server environments based on organizational standards and operational requirements.
• Monitor data center environmental systems and validate application functionality supported by IT infrastructure.
• Debug and resolve remote SCADA and control network issues, supporting plant operations.
• Escalate and manage support tickets related to server, network, and application issues, ensuring timely resolution and documentation.
• Support network security policies and perform device replacements for faulty equipment in the field.
• Generate reports on network performance, incident trends, and infrastructure health to inform management decisions.

Qualifications

• Associate's or Bachelor's degree in a related field or equivalent professional experience.
• Cisco CCNA certification required; CCNP or similar advanced certifications preferred.
• Minimum of 4 years supporting enterprise Cisco network environments.
• At least 2 years supporting enterprise Microsoft Server operating systems and environments.
• Experience configuring and troubleshooting Cisco routers, switches, firewalls, and Nexus devices.
• Familiarity with network management tools such as Cisco DNA, SolarWinds, LiveAction, NetScout, and Cisco APIC is advantageous.
• Knowledge of network circuits such as MPLS, VSAT, LTE, Microwave, DS-3, T-1, and related technologies preferred.
• Strong scripting or programming skills in Python, PowerShell, JavaScript, or C# preferred.
• Excellent communication skills, both oral and written, and high analytical ability for troubleshooting advanced network issues.
• Ability to work independently and collaboratively in a fast-paced environment.
• Must be able to lift up to 50 lbs. and work flexible hours, including nights, weekends, and holidays to support a 24×7 operational schedule.

Publishing Pay Range: $42.00 - $44.00 hourly


This position is based in office and requires employee to work on-site.

About GDH:
At GDH, we believe in the power of people and the importance of caring. Our culture statement, "We care about people," isn't just a tagline - it's the core of everything we do. GDH is a premier staffing and talent solutions company dedicated to helping businesses find the best talent and assisting job seekers in finding their dream jobs.


Who We Are:
GDH, founded in 2001, has grown into a leader in providing staffing solutions across various industries. We specialize in IT across several sectors, connecting top talent with leading enterprises. As a Best of Staffing firm recognized for excellence in client, employee, talent, and women's services, we pride ourselves on our commitment to quality and service.


GDH Benefits


GDH offers a range of employee benefits that are designed to promote well-being and help maintain a healthy work-life balance. These comprehensive benefits cover various aspects of an employee's life and aim to enhance their overall experience with the company. Our health benefits include three medical insurance options with access to KISx Card, Zero Card, and HealthJoy concierge services. Other plan offerings include dental, vision, life, disability, supplemental insurance, and pet insurance plans. Enjoy additional perks like holiday pay, 401(k) plan, direct deposit, an employee referral program, work-life balance benefits, a Wellbeats membership, a discounted gym membership program, and more! For more detailed information on benefits, please go to GDH's website under the tab for candidates.


GDH provides equal employment opportunities (EEO) to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, gender, sex (including pregnancy), sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, ancestry, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable federal, state, and local laws. Applicants with disabilities who require an accommodation or assistance in applying and/or for interviewing, please contact our HR Department.


Please visit our notice of collection for California applicants.PandoLogic. Keywords: Network Specialist, Location: Houston, TX - 77007 , PL: 603714576